Updated Articles

  1. Receiving Calls on the Edge IP 9800 Series Phone

    When you receive a call, your phone rings and the LCD displays the incoming call information. To answer the call:         Pickup the handset. Press the Speakerphone button: Press the Headset button: ...
  2. Making Calls on the Edge IP 9800 Series Phone

    Making Calls On Speaker Phone:           Press the Speakerphone button. Dial the number: For an internal number dial the extension. For an external call dial the external access code (usually 8) an...
  3. Groups

    Groups help you sort and prioritize your directory list. Some groups are created by your administrator, but you can  create groups  of your own as well. You can view and manage your Groups via the  Settings  menu. Manage Groups Add a new ...
  4. Multiparty Instant Messaging

    Instant Messages start out as one-on-one conversations. You start a conversation by hovering over a card in your Directory list, and clicking on the chat bubble icon. When you want to create a multiparty chat session, click the Add a Parti...
  5. Groups

    Groups help you sort and prioritize your directory list. Some groups are created by your administrator, but you can  create groups  of your own as well. You can view and manage your Groups via the  Settings  menu. Manage Groups Add a new ...
  6. Edge IP 9802

    Description:  Very economical phone for locations that just need basic voice features. This simple phone uses paper-printed labels to identify the functions of the 4 programmable buttons. The phone is designed for simple deployment with support ...
  7. Configure ESL on the Wave primary call server

    Perform the following tasks on the Wave primary call server: Obtain the following information from the administrator on the alternate call server: IP address of the alternate call server and the port number used for IP telepho...
  8. Test ESL

    You can test the ESL button on a phone once inbound and outbound routing is configured on the alternate call server. The Wave primary call server does not need to be down to test ESL. To test making an outbound call via the alternate call s...
  9. Program ESL on a user’s phone in Wave

    An ESL button can be programmed on an individual user’s phone, or for a group of phones or users via a phone template. You can program one or more ESL buttons per phone, with each button pointing to a different extension on the alternate call s...
  10. Obtain SIP authentication passwords in Wave

    If SIP authentication is enabled on the alternate call server, you need to enter the SIP authentication password for the target extension when you program an ESL button.  If your alternate call server is a Wave, this informa...