Articles
Edge IP 9830
Description: The 9830 is meant to be the primary desk phone for most users. It includes 8 programmable buttons that can have programmed labels on it's LCD. More buttons can be programmed by shifting to a second screen. The phone is designed...
Edge IP 9820
Description: Low-cost IP phone that is ideal for break rooms, reception areas, loading docks, etc. This simple phone uses paper-printed labels to identify the functions of the 10 programmable buttons. The phone is designed for simple deploy...
Edge IP 9840C
Description: The 9840C includes a brilliant color display suitable for any executive's desk. It includes 12 programmable buttons that can have programmed labels on it's LCD. More buttons can be programmed by shifting to a second scree...
Edge 700 24 Button
Description: The 24 button digital phone provides access to a large variety of functions for an operator or executive. The digital phone is a model of simplicity and reliability. Just plug it in to a port and it works.
Connection Type...
Edge 700 8 Button
Description: The 8 button digital phone is ideal for every day office workers. The digital phone is a model of simplicity and reliability. Just plug it in to a port and it works.
Connection Type: Digital Phone
Buttons: 8 pro...
IP Phones
The current IP phone release is the Edge 9800 series phones. This includes:
Edge IP 9820
Edge IP 9830
Edge IP 9840C
For wireless phones, Wave IP supports the third-party Spectralink phone.
Spectralink Wireless 8400...
Spectralink Wireless 8400 Series
Description: This third-party wireless IP phone allows industrial-strength mobile communications. The Spectralink 8400 series is closely integrated with Wave IP.
Connection Type: IP Phone
Buttons: 4 multi-function butto...
Polycom VVX 600
Description: The Polycom VVX 600 is an extremely popular 3rd party deskset particularly appropriate for executives. The phone's color screen and optional video capabilities (add-on USB camera) offer unique features for the Wave IP customer....
Polycom VVX 500
Description: The Polycom VVX 500 is an extremely popular 3rd party deskset particularly appropriate for managers. The phone's color screen and option video capabilities (add-on USB camera) offer unique features for the Wave IP customer.
...
Polycom VVX 400
Description: The Polycom VVX 400 is a high-quality 3rd party color deskset that is closely integrated with Wave IP.
Connection Type: IP Phone
Buttons: 12 hard line buttons and 4 multi-function buttons
Features Supporte...
Polycom VVX 300
Description: The Polycom VVX 300 is a low-cost quality 3rd party phone that is well integrated with the Wave IP feature set for customers that already have this set deployed.
Connection Type: IP Phone
Buttons: 6 programmable...
Digital Phones
Wave IP supports digital handsets for simplicity and reliability. This includes:
Edge 700 8 button
Edge 700 24 button
...
Polycom Soundstation IP Conference Phones
Description: The Polycom Soundstation IP series of conference phones offers the high-quality audio for any sized room. Wave IP is well integrated with the 5000/6000/7000 series phones to support any size conferencing needed.
Connectio...
Edge IP 9800 Phone Features
Make a Call
Answer a Call
End a Call
Call Waiting
Put a Call on Hold
Mute a Call
Transfer a Call
Forward Calls
Conference
Last Number Redial
Do Not Disturb
Speed Dia...
Custom Configuration Files for Edge IP 9800 Series Phones
Most settings for IP phones can be configured through Global Administrator, however some cannot. To apply these setting to Edge IP 9800 phones, you use custom XML files.
For example, Edge IP 9840C phones allow custom images to be used on the ph...
Set Custom Time Zone on Remote Edge 9800 series Phones
Determine the correct time zone for the phone (use a GMT offset chart like this one ).
Modify this file: PHONE1_custom.xml with the correct GMT code. Download the sample file and open it in Notepad.
For areas that do ...
Add a Custom Background Image to an Edge IP 9840C Phone
The Edge IP 9840C phone has a 4.3-inch full-color graphic LCD that can display a custom background image such as a company image or logo.
Make sure the image meets required specifications:
Image Specifications: 480x272 BMP file
Bi...
Find the IP Address of a 9800 Series Phone
Most configuration of the 9800 series IP phones will be done from Wave IP's Global Administrator. However, sometimes it is necessary to know the IP address of the phone. This can be done from the phone itself.
Press the menu button on the f...
Default a 9800 Series Phone
A 9800 series phone may need to have all of its' settings erased and the phone returned to the Factory Defaults. This can be done from the phone.
Press the menu button on the front of the phone.
A set of options will appear on...
Initially Configure an Edge 9800 IP phone.
Set Up the User to Use the 9800 Phone
Set the telephone type to the appropriate model.
Set the Associated Device field to IP Phone MAC Address.
Next, identify the phones by either:
Enter the MAC addr...
Making Calls on the Edge IP 9800 Series Phone
Making Calls
On Speaker Phone:
Press the Speakerphone button.
Dial the number:
For an internal number dial the extension.
For an external call dial the external access code (usually 8) an...
Receiving Calls on the Edge IP 9800 Series Phone
When you receive a call, your phone rings and the LCD displays the incoming call information. To answer the call:
Pickup the handset.
Press the Speakerphone button:
Press the Headset button: ...
Edge IP 9800 Series Phone Display Buttons
This article covers the common settings, icons and buttons of the Edge IP 9800 Series Phone display.
Phone Display
Extension- Shows the extension that this phone is logged on to.
Network Connectiv...
Edge IP 9800 Series Fixed Phone Buttons
This article covers the fixed buttons of the Edge IP 9800 series phones.
There are nine function-specific buttons on all 9800 series phones. The diagram below numbers each button for easy explanation of its' function.
Men...
Log In to Edge IP 9800 Series Phone
Check the IP address of the phone ( Find the IP Address of a 9800 Series Phone ).
Open a web browser (Chrome works the easiest).
Enter http:// :8000 where equals the IP address found in #1.
Click on where it says Welcome. ...
Edge IP 9800 Phone Instructions
Configure Phone
Initially Configure an Edge 9800 IP phone.
Phone Interface Overview
Edge IP 9800 Series Phone Display Buttons
Edge IP 9800 Series Fixed Phone Buttons
Basic Operation
Making...
Edge IP 9802
Description: Very economical phone for locations that just need basic voice features. This simple phone uses paper-printed labels to identify the functions of the 4 programmable buttons. The phone is designed for simple deployment with support ...
Call Waiting (Edge IP 9800 Phone)
If you are on a call, you are alerted when another call comes in:
You hear a beep tone over the active conversation.
The phone’s LCD displays the incoming caller ID.
The indicator on the top edge of the phone blinks.
The program...
End Call (Edge IP 9800 Phone)
End a call on the speakerphone
Press the Speakerphone button.
End a call on the handset
Hang up the handset.
End a call on the headset
Press the Headset button.
...
Hold Call (Edge IP 9800 Phone)
While on an active call:
Press the Hold button to put the call on hold on the phone. The caller hears system hold music while on hold.
Press Hold again to retrieve the call and make it active. A call on hold on the phone can...
Transfer Call (Edge IP 9800 Phone)
When you transfer a call to another extension or number, you can perform a supervised transfer, where you speak to the receiving party before transferring the call, or a blind transfer, where the active call is transferred immediately.
Wh...
Forward Call (Edge IP 9800 Phone)
Call forwarding immediately directs all of your incoming calls to ring at another location that you specify. Setting call forwarding from your phone (as opposed to setting it from ViewPoint) happens only at the phone level and is not visible i...
Conference (Edge IP 9800 Phone)
You can conference several calls together into a conference. The maximum number of parties allowed in a conference is determined by your phone system administrator.
Place a call to the first party.
Press the Conference multi...
Last Number Redial (Edge IP 9800 Phone)
Press the Redial button to place a call to the last number that you dialed. Your phone activates the speakerphone and places the call.
Lift the handset for privacy.
Do Not Disturb (Edge IP 9800 Phone)
Press the DND button to turn Do Not Disturb on. This sets your extension's personal status to prevent inbound calls from ringing your phone, and sends them to your configured DND destination, which is typically your voice mailbox, but can ...
Mute Call (Edge IP 9800 Phone)
While on an active call:
Press the Mute button to disable outbound audio from the phone on whichever audio path you are currently using (handset, speakerphone, or headset). You will still hear inbound audio from the call while the cal...
Speed Dial (Edge IP 9800 Phone)
Speed dial places a call to the assigned extension or phone number.
Press the Speed button.
Enter the speed-dial number.
Press the Call multi-function button.
The Speed button on your phone only works with local ...
Call Log (Edge IP 9800 Phone)
The call log on your phone shows calls made and received on the phone. Note that this is not t the Wave system call log, and it is not a comprehensive log for this extension’s call activity.
Press the CallLog multi-function button to ...
Wave Phonebooks (Edge IP 9800 Phone)
Press the Directory button on the phone to access the local and Wave phonebooks.
Retrieve Parked Call (Edge IP 9800 Phone)
You can retrieve a call that another user has placed on a system park location.
Press the SysParkRt multi-function button.
Enter the slot number provided to you by the person who parked the call.
...
Voice Messages (Edge IP 9800 Phone)
The Message button flashes when the phone’s extension has received a new voicemail.
Press the Message button to log in to this extension's mailbox.
At the prompt, enter the extension’s voicemail password and then press #. (To log ...