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Wave IP Knowledge Base

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  • Glossary
  • Wave IP
    • Installation
      • Wave Initial Configuration Process
      • Use the Configuration Worksheet
      • Install an MRM on an ISC3 Wave IP 2500.
      • Remove Wave IP 2500 ISC tray
      • Install ISC in Wave IP 2500
      • Add EXUs
      • Install Expansion Cards
      • Install MRM on an ISC3 Wave IP 500
      • Configure Client Computer's Internet Explorer To Allow GA Login
      • Set IP Network Settings
      • Use Vertical Updates
      • Manual Software Install
      • Required Company Settings
      • Add Licenses to Wave
      • Import License File
      • Manually Add License Key
      • Activate Wave Licenses
      • Use One-Click Activation of Software Licenses
      • Use Off-Line Activation of Software Licenses
      • Set Wave System Time Zone
      • Set Resource Management
      • Set Up Trunks
      • Add a SIP Trunk (SCP)
      • Configure Trunk Groups
      • Configure Inbound Routing Table
      • Add Analog Trunks
      • Import Users
      • Add Auto Attendants
      • Trunk Configuration
      • Add Digital Trunks
      • Set Up Emergency Alert
      • Configure Special Digits
      • Set Up Emergency Caller ID
      • Configure Outbound Routing Tables
      • Copy User Templates
      • Outbound Trunking Quick-Start
      • Select the First Digit for External Dial
      • Set the Home Area Code
      • Configure Inbound Survey IVR
      • OpenVPN Server
        • OpenVPN Server- START HERE
        • OpenVPN Server Requirements
        • Install OpenVPN Server Virtual Machine (VM)
        • Configure Vertical OpenVPN: Off-Wave
        • Set OpenVPN Server IP Address
        • Configure the Network to Support OpenVPN Server
        • Configure VPN Phones using Wave IP for Vertical OpenVPN: Off-Wave
        • Configure VPN Phones using Wave IP for OpenVPN: Custom Deployment
        • Install OpenVPN Server Virtual Machine (VM) on Hyper-V
      • BCS
        • Configure Business Continuity Service (BCS)- START HERE
        • Business Continuity Service (BCS) Requirements
        • Configure Phone Support for Business Continuity Service (BCS)
        • Plan the Business Continuity Service (BCS) backup schedule
      • RAS
        • Install Recording Archive Service (RAS) START HERE
        • Recording Archive Service (RAS) Requirements
        • Install SQL Server
        • Run the RAS Installer
        • Initially Configure The Recording Archive Manager
        • Add Firewall Exception for SQL
        • Install Archive Recording Browser
        • Initial Login To Archive Recording Browser (ARB)
    • Phones
      • Edge IP 9830
      • Edge IP 9820
      • Edge IP 9840C
      • Edge 700 24 Button
      • Edge 700 8 Button
      • IP Phones
      • Spectralink Wireless 8400 Series
      • Polycom VVX 600
      • Polycom VVX 500
      • Polycom VVX 400
      • Polycom VVX 300
      • Digital Phones
      • Polycom Soundstation IP Conference Phones
      • Edge IP 9800 Phone Features
      • Custom Configuration Files for Edge IP 9800 Series Phones
      • Set Custom Time Zone on Remote Edge 9800 series Phones
      • Add a Custom Background Image to an Edge IP 9840C Phone
      • Find the IP Address of a 9800 Series Phone
      • Default a 9800 Series Phone
      • Initially Configure an Edge 9800 IP phone.
      • Making Calls on the Edge IP 9800 Series Phone
      • Receiving Calls on the Edge IP 9800 Series Phone
      • Edge IP 9800 Series Phone Display Buttons
      • Edge IP 9800 Series Fixed Phone Buttons
      • Log In to Edge IP 9800 Series Phone
      • Edge IP 9800 Phone Instructions
      • Edge IP 9802
      • Call Waiting (Edge IP 9800 Phone)
      • End Call (Edge IP 9800 Phone)
      • Hold Call (Edge IP 9800 Phone)
      • Transfer Call (Edge IP 9800 Phone)
      • Forward Call (Edge IP 9800 Phone)
      • Conference (Edge IP 9800 Phone)
      • Last Number Redial (Edge IP 9800 Phone)
      • Do Not Disturb (Edge IP 9800 Phone)
      • Mute Call (Edge IP 9800 Phone)
      • Speed Dial (Edge IP 9800 Phone)
      • Call Log (Edge IP 9800 Phone)
      • Wave Phonebooks (Edge IP 9800 Phone)
      • Retrieve Parked Call (Edge IP 9800 Phone)
      • Voice Messages (Edge IP 9800 Phone)
    • Troubleshooting
      • How to Gather Logs
      • Certified Third Party IP phone is not receiving System Page, *11
      • Recording Archive Server (RAS) Instance Won't Remove from Wave IP
      • Digital Phone DTMF Sometimes Fail on Calls
      • Edit the Windows Registry
      • Changing The Extension On The Edge IP 9800 Series Phone Doesn't Work
      • Vertical Updates Fails to Check for Updates
      • Cannot Login to Global Administrator And Get Java Warning bar
      • Logging In To Global Administrator Results In A Blank Page
      • Voice Server IVR Plays Message That IVR Is "Unlicensed" And "Not For Commerical Use"
      • OpenVPN Does Not Fully Configure From Wave IP In Off Wave mode
      • Default Music On Hold Files Are Reported As Too Loud
      • Issues getting more than 63 OpenVPN phones connected successfully.
      • 9800 series phones using OpenVPN always use source port UDP 1194.
      • OpenVPN server (CentOS 7): client devices are pulling VPN addresses outside of the defined DHCP Address Range.
      • OpenVPN server: Identifying / verifying certificate files on the Wave and OpenVPN server.
      • Wave 7.0: IP phones are not registering on new install or after migration.
      • Wave 7.0: Hunt Group No Answer forwarding
      • ViewPoint: TAPI configuration freezing during install (field reported issue)
      • My Phone Number Is Coming Up Listed As SPAM On A Phone Carrier
      • Polycom VVX 500 or VVX 600 - 20 second audio delay to external party
      • Recover Java on Wave to the originally shipped version.
    • Common Tasks
      • Login to User/Group Management
      • GA Login
      • Login to OpenVPN Server
      • View License Status
      • Login to System Desktop
      • Failover using Business Continuity Service (BCS)
      • Using the verbal account code prompt instead of a beep
      • Transfer Files To And From Wave IP
      • Restoring Wave from Backup
      • Access a Wave Network Share
      • Synch Wave Time
      • Change LLDP-MED settings for All IP Phones
      • Resize Disk Drive Partitions On The Wave
      • Add Public ViewPoint Groups
      • Set Music On Hold Files
      • Recover BCS- Keeping Secondary System Active
      • Recover BCS- Restoring Primary to Service
      • Backup a Wave IP
      • Set 'Log on As A Service'
      • Set Permission To Wave IP Buffer folder
      • Add a Global Administrator User
      • Set Global Administrator user Access Permissions
      • Create A Shared Network Folder
      • Set Voice for Text to Speech (TTS) In IVR
      • Assign Ports For Outbound IVR Use
      • Create An Application Hunt Group
      • Build IVR Prompt
      • Add IVR Questions
      • Extend Wave's C drive via GHF
      • Update IODD Recovery drive to extend Wave's C drive during system imaging.
      • Determining the source of 911 calls.
    • General Concepts
      • Emergency Numbers
      • Recording Archive Service (RAS) Overview
      • Wave Backup Content
      • OpenVPN Server Overview
      • Choosing OpenVPN Server Method
      • Business Continuity Service (BCS) Overview
      • Choosing BCS Recovery Method
      • Inbound IVR and Caller ID
      • External SIP Line (ESL)
        • What is ESL?
        • ESL requirements
        • How ESL works
        • Configure ESL on the alternate call server
        • Configure ESL on the Wave primary call server
        • Obtain SIP authentication passwords in Wave
        • Program ESL on a user’s phone in Wave
        • Test ESL
      • Impact of Internet Explorer retirement on Vertical Wave IP systems.
      • Using Remote Desktop to Connect to the Wave Server
  • Vertical Customer Portal
    • Navigating the Vertical Customer Portal
  • Wave IP Manual
  • Vertical Tech Tips
    • Automatically Update Your Status
    • Invite People to 8x8 Meetings
    • RingCentral Support for Mitel Phones
    • Update Your E911 Address
    • Check Call Connection and Quality
    • Forward 8x8 Voicemails
    • Remove Automatic Teams Meeting Links
  • Wave 7.0: Global Admin applets using RDP
  • New Release: Android ViewPoint Mobile 3.0
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Wave IP

Installation

Phones

Troubleshooting

Common Tasks

General Concepts