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Glossary
Wave IP
Installation
Wave Initial Configuration Process
Use the Configuration Worksheet
Install an MRM on an ISC3 Wave IP 2500.
Remove Wave IP 2500 ISC tray
Install ISC in Wave IP 2500
Add EXUs
Install Expansion Cards
Install MRM on an ISC3 Wave IP 500
Configure Client Computer's Internet Explorer To Allow GA Login
Set IP Network Settings
Use Vertical Updates
Manual Software Install
Required Company Settings
Add Licenses to Wave
Import License File
Manually Add License Key
Activate Wave Licenses
Use One-Click Activation of Software Licenses
Use Off-Line Activation of Software Licenses
Set Wave System Time Zone
Set Resource Management
Set Up Trunks
Add a SIP Trunk (SCP)
Configure Trunk Groups
Configure Inbound Routing Table
Add Analog Trunks
Import Users
Add Auto Attendants
Trunk Configuration
Add Digital Trunks
Set Up Emergency Alert
Configure Special Digits
Set Up Emergency Caller ID
Configure Outbound Routing Tables
Copy User Templates
Outbound Trunking Quick-Start
Select the First Digit for External Dial
Set the Home Area Code
Configure Inbound Survey IVR
OpenVPN Server
OpenVPN Server- START HERE
OpenVPN Server Requirements
Install OpenVPN Server Virtual Machine (VM)
Configure Vertical OpenVPN: Off-Wave
Set OpenVPN Server IP Address
Configure the Network to Support OpenVPN Server
Configure VPN Phones using Wave IP for Vertical OpenVPN: Off-Wave
Configure VPN Phones using Wave IP for OpenVPN: Custom Deployment
Install OpenVPN Server Virtual Machine (VM) on Hyper-V
BCS
Configure Business Continuity Service (BCS)- START HERE
Business Continuity Service (BCS) Requirements
Configure Phone Support for Business Continuity Service (BCS)
Plan the Business Continuity Service (BCS) backup schedule
RAS
Install Recording Archive Service (RAS) START HERE
Recording Archive Service (RAS) Requirements
Install SQL Server
Run the RAS Installer
Initially Configure The Recording Archive Manager
Add Firewall Exception for SQL
Install Archive Recording Browser
Initial Login To Archive Recording Browser (ARB)
Phones
Edge IP 9830
Edge IP 9820
Edge IP 9840C
Edge 700 24 Button
Edge 700 8 Button
IP Phones
Spectralink Wireless 8400 Series
Polycom VVX 600
Polycom VVX 500
Polycom VVX 400
Polycom VVX 300
Digital Phones
Polycom Soundstation IP Conference Phones
Edge IP 9800 Phone Features
Custom Configuration Files for Edge IP 9800 Series Phones
Set Custom Time Zone on Remote Edge 9800 series Phones
Add a Custom Background Image to an Edge IP 9840C Phone
Find the IP Address of a 9800 Series Phone
Default a 9800 Series Phone
Initially Configure an Edge 9800 IP phone.
Making Calls on the Edge IP 9800 Series Phone
Receiving Calls on the Edge IP 9800 Series Phone
Edge IP 9800 Series Phone Display Buttons
Edge IP 9800 Series Fixed Phone Buttons
Log In to Edge IP 9800 Series Phone
Edge IP 9800 Phone Instructions
Edge IP 9802
Call Waiting (Edge IP 9800 Phone)
End Call (Edge IP 9800 Phone)
Hold Call (Edge IP 9800 Phone)
Transfer Call (Edge IP 9800 Phone)
Forward Call (Edge IP 9800 Phone)
Conference (Edge IP 9800 Phone)
Last Number Redial (Edge IP 9800 Phone)
Do Not Disturb (Edge IP 9800 Phone)
Mute Call (Edge IP 9800 Phone)
Speed Dial (Edge IP 9800 Phone)
Call Log (Edge IP 9800 Phone)
Wave Phonebooks (Edge IP 9800 Phone)
Retrieve Parked Call (Edge IP 9800 Phone)
Voice Messages (Edge IP 9800 Phone)
Troubleshooting
How to Gather Logs
Recording Archive Server (RAS) Instance Won't Remove from Wave IP
Digital Phone DTMF Sometimes Fail on Calls
Edit the Windows Registry
Changing The Extension On The Edge IP 9800 Series Phone Doesn't Work
Vertical Updates Fails to Check for Updates
Cannot Login to Global Administrator And Get Java Warning bar
Logging In To Global Administrator Results In A Blank Page
Voice Server IVR Plays Message That IVR Is "Unlicensed" And "Not For Commerical Use"
OpenVPN Does Not Fully Configure From Wave IP In Off Wave mode
Default Music On Hold Files Are Reported As Too Loud
Issues getting more than 63 OpenVPN phones connected successfully.
9800 series phones using OpenVPN always use source port UDP 1194.
Common Tasks
Login to User/Group Management
GA Login
Login to OpenVPN Server
View License Status
Using the verbal account code prompt instead of a beep
Failover using Business Continuity Service (BCS)
Login to System Desktop
Transfer Files To And From Wave IP
Restoring Wave from Backup
Access a Wave Network Share
Synch Wave Time
Change LLDP-MED settings for All IP Phones
Resize Disk Drive Partitions On The Wave
Set Music On Hold Files
Add Public ViewPoint Groups
Recover BCS- Keeping Secondary System Active
Recover BCS- Restoring Primary to Service
Backup a Wave IP
Set 'Log on As A Service'
Set Permission To Wave IP Buffer folder
Add a Global Administrator User
Set Global Administrator user Access Permissions
Create A Shared Network Folder
Set Voice for Text to Speech (TTS) In IVR
Assign Ports For Outbound IVR Use
Create An Application Hunt Group
Build IVR Prompt
Add IVR Questions
Extend Wave's C drive via GHF
Update IODD Recovery drive to extend Wave's C drive during system imaging.
General Concepts
Recording Archive Service (RAS) Overview
Emergency Numbers
Wave Backup Content
OpenVPN Server Overview
Choosing OpenVPN Server Method
Business Continuity Service (BCS) Overview
Choosing BCS Recovery Method
Inbound IVR and Caller ID
External SIP Line (ESL)
What is ESL?
ESL requirements
How ESL works
Configure ESL on the alternate call server
Configure ESL on the Wave primary call server
Obtain SIP authentication passwords in Wave
Program ESL on a user’s phone in Wave
Test ESL
ViewPoint Web
QUICK START for VCC/VPW Administrators
VCC/VPW Overview
Deploying VCC and VPW
QUICK START for VPW Users
ViewPoint Web Overview
Ways you can use VPW
Initial Setup
Set Up Click to Dial
Navigate the App
Use VPW
Log Out from VPW
ViewPoint Web vs ViewPoint Desktop
QUICK START for Video Calls
Video Calls - Check Your Setup First
Make a Video Call
Disable pop-up blocking for VPW video calls
VPW User Reference
Make and Answer a Call
Make a Call
Use the Dialpad to Make a New Call
Click to Dial a Phone Number on a Web Page
Answer a Call
End a Call
Make a Meet Me Conference Call
While On a Call
Transfer a Call
Ad Hoc Conference Call
Add Notes to a Call
Record a Call
Use the Dialpad within a Call
Put a Call on Hold
Mute a Call
Instant Messaging
Instant Messaging Overview
Multiparty Instant Messaging
Directory
Directory Cards
Directory Views
Conversations
Pop Out, Pop In and Gather Conversation Windows
History
History Overview
Call Logs
Voicemail
Call Recordings
Chat Logs
Launch a Vertical Meeting from an IM Chat
FAQ & Tips
Video call tips
Do I need a headset to use VPW?
Do I need an external web cam for VPW video calls?
How do I integrate Vertical Meetings with VPW?
What browsers can I use with ViewPoint Web?
What if I experience a problem when using VPW?
VPW at a Glance
Vertical Cloud Connect (VCC)
Introduction
Getting Started with vAppCenter Domain
Using vAppCenter
Account Setup
Sign In
Forgot Password
Dashboard
Profile Settings
Manage Your VCC Domain
Introduction
Manage VCCG Instances
Manage Wave Servers
Manage User Groups
Manage Users
Manage Company Profile
Vertical Cloud Connect Security
Home
Wave IP
Installation
Phones
Troubleshooting
Common Tasks
General Concepts