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Wave IP Knowledge Base

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  • Glossary
  • Wave IP
    • Installation
      • Wave Initial Configuration Process
      • Use the Configuration Worksheet
      • Install an MRM on an ISC3 Wave IP 2500.
      • Remove Wave IP 2500 ISC tray
      • Install ISC in Wave IP 2500
      • Add EXUs
      • Install Expansion Cards
      • Install MRM on an ISC3 Wave IP 500
      • Configure Client Computer's Internet Explorer To Allow GA Login
      • Set IP Network Settings
      • Use Vertical Updates
      • Manual Software Install
      • Required Company Settings
      • Add Licenses to Wave
      • Import License File
      • Manually Add License Key
      • Activate Wave Licenses
      • Use One-Click Activation of Software Licenses
      • Use Off-Line Activation of Software Licenses
      • Set Wave System Time Zone
      • Set Resource Management
      • Set Up Trunks
      • Add a SIP Trunk (SCP)
      • Configure Trunk Groups
      • Configure Inbound Routing Table
      • Add Analog Trunks
      • Import Users
      • Add Auto Attendants
      • Trunk Configuration
      • Add Digital Trunks
      • Set Up Emergency Alert
      • Configure Special Digits
      • Set Up Emergency Caller ID
      • Configure Outbound Routing Tables
      • Copy User Templates
      • Outbound Trunking Quick-Start
      • Select the First Digit for External Dial
      • Set the Home Area Code
      • Configure Inbound Survey IVR
      • OpenVPN Server
        • OpenVPN Server- START HERE
        • OpenVPN Server Requirements
        • Install OpenVPN Server Virtual Machine (VM)
        • Configure Vertical OpenVPN: Off-Wave
        • Set OpenVPN Server IP Address
        • Configure the Network to Support OpenVPN Server
        • Configure VPN Phones using Wave IP for Vertical OpenVPN: Off-Wave
        • Configure VPN Phones using Wave IP for OpenVPN: Custom Deployment
        • Install OpenVPN Server Virtual Machine (VM) on Hyper-V
      • BCS
        • Configure Business Continuity Service (BCS)- START HERE
        • Business Continuity Service (BCS) Requirements
        • Configure Phone Support for Business Continuity Service (BCS)
        • Plan the Business Continuity Service (BCS) backup schedule
      • RAS
        • Install Recording Archive Service (RAS) START HERE
        • Recording Archive Service (RAS) Requirements
        • Install SQL Server
        • Run the RAS Installer
        • Initially Configure The Recording Archive Manager
        • Add Firewall Exception for SQL
        • Install Archive Recording Browser
        • Initial Login To Archive Recording Browser (ARB)
    • Phones
      • Edge IP 9830
      • Edge IP 9820
      • Edge IP 9840C
      • Edge 700 24 Button
      • Edge 700 8 Button
      • IP Phones
      • Spectralink Wireless 8400 Series
      • Polycom VVX 600
      • Polycom VVX 500
      • Polycom VVX 400
      • Polycom VVX 300
      • Digital Phones
      • Polycom Soundstation IP Conference Phones
      • Edge IP 9800 Phone Features
      • Custom Configuration Files for Edge IP 9800 Series Phones
      • Set Custom Time Zone on Remote Edge 9800 series Phones
      • Add a Custom Background Image to an Edge IP 9840C Phone
      • Find the IP Address of a 9800 Series Phone
      • Default a 9800 Series Phone
      • Initially Configure an Edge 9800 IP phone.
      • Making Calls on the Edge IP 9800 Series Phone
      • Receiving Calls on the Edge IP 9800 Series Phone
      • Edge IP 9800 Series Phone Display Buttons
      • Edge IP 9800 Series Fixed Phone Buttons
      • Log In to Edge IP 9800 Series Phone
      • Edge IP 9800 Phone Instructions
      • Edge IP 9802
      • Call Waiting (Edge IP 9800 Phone)
      • End Call (Edge IP 9800 Phone)
      • Hold Call (Edge IP 9800 Phone)
      • Transfer Call (Edge IP 9800 Phone)
      • Forward Call (Edge IP 9800 Phone)
      • Conference (Edge IP 9800 Phone)
      • Last Number Redial (Edge IP 9800 Phone)
      • Do Not Disturb (Edge IP 9800 Phone)
      • Mute Call (Edge IP 9800 Phone)
      • Speed Dial (Edge IP 9800 Phone)
      • Call Log (Edge IP 9800 Phone)
      • Wave Phonebooks (Edge IP 9800 Phone)
      • Retrieve Parked Call (Edge IP 9800 Phone)
      • Voice Messages (Edge IP 9800 Phone)
    • Troubleshooting
      • Certified Third Party IP phone is not receiving System Page, *11
      • How to Gather Logs
      • Recording Archive Server (RAS) Instance Won't Remove from Wave IP
      • Vertical ONE Framework2
        • Industry-Specific Applications
          • Vertical Cloud Connect Product Families
            • Vertical TEAM Connect
              • Vertical APP Connect
                • Vertical CUSTOMER Connect
                • Vertical Cloud Connect Services
                  • Application & Media API
                    • Wave IP Platform / Cloud Call Manager
                    • Digital Phone DTMF Sometimes Fail on Calls
                    • Edit the Windows Registry
                    • Changing The Extension On The Edge IP 9800 Series Phone Doesn't Work
                    • Vertical Updates Fails to Check for Updates
                    • Cannot Login to Global Administrator And Get Java Warning bar
                    • Logging In To Global Administrator Results In A Blank Page
                    • Voice Server IVR Plays Message That IVR Is "Unlicensed" And "Not For Commerical Use"
                    • OpenVPN Does Not Fully Configure From Wave IP In Off Wave mode
                    • Default Music On Hold Files Are Reported As Too Loud
                    • Issues getting more than 63 OpenVPN phones connected successfully.
                    • 9800 series phones using OpenVPN always use source port UDP 1194.
                    • OpenVPN server (CentOS 7): client devices are pulling VPN addresses outside of the defined DHCP Address Range.
                    • OpenVPN server: Identifying / verifying certificate files on the Wave and OpenVPN server.
                    • Wave 7.0: IP phones are not registering on new install or after migration.
                    • Wave 7.0: Hunt Group No Answer forwarding
                    • ViewPoint: TAPI configuration freezing during install (field reported issue)
                    • My Phone Number Is Coming Up Listed As SPAM On A Phone Carrier
                    • Polycom VVX 500 or VVX 600 - 20 second audio delay to external party
                    • Recover Java on Wave to the originally shipped version.
                  • Common Tasks
                    • Login to User/Group Management
                    • GA Login
                    • Login to OpenVPN Server
                    • View License Status
                    • Login to System Desktop
                    • Failover using Business Continuity Service (BCS)
                    • Using the verbal account code prompt instead of a beep
                    • Transfer Files To And From Wave IP
                    • Restoring Wave from Backup
                    • Access a Wave Network Share
                    • Synch Wave Time
                    • Change LLDP-MED settings for All IP Phones
                    • Resize Disk Drive Partitions On The Wave
                    • Add Public ViewPoint Groups
                    • Set Music On Hold Files
                    • Recover BCS- Keeping Secondary System Active
                    • Recover BCS- Restoring Primary to Service
                    • Backup a Wave IP
                    • Set 'Log on As A Service'
                    • Set Permission To Wave IP Buffer folder
                    • Add a Global Administrator User
                    • Set Global Administrator user Access Permissions
                    • Create A Shared Network Folder
                    • Set Voice for Text to Speech (TTS) In IVR
                    • Assign Ports For Outbound IVR Use
                    • Create An Application Hunt Group
                    • Build IVR Prompt
                    • Add IVR Questions
                    • Extend Wave's C drive via GHF
                    • Update IODD Recovery drive to extend Wave's C drive during system imaging.
                    • Determining the source of 911 calls.
                  • General Concepts
                    • Emergency Numbers
                    • Recording Archive Service (RAS) Overview
                    • Wave Backup Content
                    • OpenVPN Server Overview
                    • Choosing OpenVPN Server Method
                    • Business Continuity Service (BCS) Overview
                    • Choosing BCS Recovery Method
                    • Inbound IVR and Caller ID
                    • External SIP Line (ESL)
                      • What is ESL?
                      • ESL requirements
                      • How ESL works
                      • Configure ESL on the alternate call server
                      • Configure ESL on the Wave primary call server
                      • Obtain SIP authentication passwords in Wave
                      • Program ESL on a user’s phone in Wave
                      • Test ESL
                    • Impact of Internet Explorer retirement on Vertical Wave IP systems.
                    • Using Remote Desktop to Connect to the Wave Server
                • Wave Lifecycle Announcement- 1/31/24
                • Vertical Customer Portal
                  • Navigating the Vertical Customer Portal
                • Wave IP Manual
                • Vertical Tech Tips
                  • Automatically Update Your Status
                  • Invite People to 8x8 Meetings
                  • RingCentral Support for Mitel Phones
                  • Update Your E911 Address
                  • Check Call Connection and Quality
                  • Forward 8x8 Voicemails
                  • Remove Automatic Teams Meeting Links
                • Wave 7.0: Global Admin applets using RDP
                • New Release: Android ViewPoint Mobile 3.0
                • Introducing Summit2400!
                • Home

                Wave IP

                Installation

                Phones

                Troubleshooting

                Common Tasks

                General Concepts