Articles
Wave Initial Configuration Process
This is the process for bringing a Wave into operation.
Collect necessary information
Hardware serial numbers- Collect serial numbers for VAM, ISC, MRM, Cards
Collect licenses- Store license file (should be e-mailed by custome...
Use the Configuration Worksheet
Vertical recommends using the standard configuration worksheet for gathering information prior to a Wave installation.
Configuration-Worksheet.xlsx
Note: This worksheet is compatible with Micrososft Excel 2007 or later.
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Install an MRM on an ISC3 Wave IP 2500.
Only one MRM can be installed in a Wave. These instructions apply for all MRM models (A, B, C). This instruction set only applies for ISC3 2500.
Unplug the Wave Server’s power cord, but do not disconnect the grounding wire.
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Remove Wave IP 2500 ISC tray
These instructions cover safely removing the ISC (Integrated Services Card) from a Wave IP 2500. This should only be done by a certified Wave technician.
Shutdown the Wave properly (either from Global Administrator, or by pressing and holdi...
Install ISC in Wave IP 2500
These instructions cover safely installing the ISC (Integrated Services Card) back in a Wave IP 2500. This should only be done by a certified Wave technician.
NOTE: The IP 500 does not have a removable ISC. For any ISC problems, the whole IP 5...
Add EXUs
You can install up to 4 EXUs on a Wave IP 2500 Server. EXU’s cannot be wall-mounted.
To install an EXU:
Unplug the Wave's power cord, but do not disconnect the grounding wire.
Using a Phillips-head screwdriver, remove the co...
Install Expansion Cards
There are two types of expansion cards. Full-size cards and one-third modules. Modules can be installed in IP 500s or IP 2500s. Full-size cards can only be installed in the IP 2500 (base unit or EXUs).
Shutdown the Wave properly (either fr...
Install MRM on an ISC3 Wave IP 500
Only one MRM can be installed in a Wave. Only an MRM-A can be installed on an IP 500. These instructions apply only to an ISC3 Wave IP 500. (For an IP 2500 see Install an MRM on an ISC3 Wave IP 2500. )
Shutdown the Wave properly (either f...
Configure Client Computer's Internet Explorer To Allow GA Login
If the Wave is not in the normal local network of the client computer, then Internet Explorer will restrict the running of Java applets normally. These applets are used to to login to and run many Wave administration tasks. To properly access the W...
Set IP Network Settings
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Choose IP Network Settings.
Enter the IP Address, Subnet, and Default Gateway for your network. These are the settings for your VAM.
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Use Vertical Updates
Vertical Updates is used to keep your Wave current with the most up-to-date software. Follow these steps to set up Vertical Updates.
Login to Wave (see Login to Wave IP Global Administrator ).
Click on Software Updates.
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Manual Software Install
If the Wave cannot reach the internet or there's another reason not to use Vertical Updates, it is still possible to use a CAB file to manually update the Wave.
Note: Be sure to read the Release Notes for any software before you manually instal...
Required Company Settings
Every Wave should have unique information entered into it. The Company Name , and Main Number fields can be used by the system for outbound CallerID. The Serial Number field is used in various reports to uniquely identify the Wave from other sy...
Add Licenses to Wave
Login to Wave. (see Login to Wave IP Global Administrator ).
From here there are two options:
Add licenses with a License File (see Import License File )
Add licenses with a License Key (see Manually Add License Key ).
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Import License File
Login to Wave. (see Login to Wave IP Global Administrator ).
Choose Software Licenses.
On the Software Licenses page choose Import.
Choose Import License File.
Browse to the license file you re...
Manually Add License Key
Licenses can be added manually by typing in the key code.
Login to Wave. (see Login to Wave IP Global Administrator ).
Choose Software Licenses.
Click Add to enter the license key.
Choose the right prod...
Activate Wave Licenses
Login to Wave. (see Login to Wave IP Global Administrator ).
From here there are two options:
If the Wave has internet access and can reach this address for one-click activation of licenses (see One-Click Activation ).
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Use One-Click Activation of Software Licenses
All licenses need to be activated before the trial period expires. If the Wave has internet access and can access this address , then use one-click activation.
Note: Until licenses are activated, there will be a notification on each GA logi...
Use Off-Line Activation of Software Licenses
All licenses need to be activated before the trial period expires. If the Wave has internet access and can access this address , then use one-click activation.
Note: Until licenses are activated, there will be a notification on each GA logi...
Set Wave System Time Zone
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Choose "Date and Time" from Global Administrator.
A Remote Desktop dialog will appear. Press the Connect button.
Note: If this box do...
Set Resource Management
Wave includes configurable media resources that can be optimized for different uses. These resources are allocated in Resource Management. This applet also includes the Resource Management Advisor which will suggest specific settings for specific us...
Set Up Trunks
Settin up Wave phone trunks for inbound and outbound calling.
The Wave includes two major types of trunks:
SIP trunks or Voice Over IP (VOIP) trunks. To configure these see Add a SIP Trunk (SCP) .
TDM trunks which are divided into:
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Add a SIP Trunk (SCP)
SIP Trunks are added in Wave using a Signal Control Point (SCP). Add one for a given SIP trunk provider (no matter how many simultaneous SIP calls it can handle). The system must have a SIP Trunking license installed ( See Add Licenses to Wave ). ...
Configure Trunk Groups
Trunk groups are used to associate multiple phone lines together. This allows configuring common inbound and outbound routing sessions. Trunk groups are only used for TDM trunks (either digital or analog). SIP trunks are configured using an SC...
Configure Inbound Routing Table
The Inbound Routing Table determines the destination of each inbound call. Each Trunk Group and SCP can have its own Inbound Routing Table. Inbound Routing Tables can route based on DID , or by schedule , or both.
Access the Inbound Routi...
Add Analog Trunks
Connecting analog trunks to the Wave requires the appropriate physical ports. Some analog trunks ports are included on the Wave hardware (2 on the IP 500 and 4 on the IP 2500.) Additional ports can be added with Wave expansion cards (See Install Ex...
Import Users
There are two parts to importing users. First, prepare the import file. Second, import the file.
Prepare Import File
If any custom user templates, phone templates, access profiles are being used on this particular install, then enter...
Add Auto Attendants
Auto-attendants are used to play recorded messages to inbound callers and offering them options to route to other extensions. Common uses include answering all inbound calls, answering out of hours calls, answering special nuumbers, and more. Auto-a...
Trunk Configuration
Trunk Configuration is used to apply settings to specific hardware ports. After setting up a new trunk group, use Trunk Configuration to assign trunks into the trunk groups. Both Digital and Analog trunks are configured in Trunk Configuration. S...
Add Digital Trunks
Connecting digital trunks to the Wave requires adding a T-1 (or E-1) card to the system. T-1s offer either T-1 or PRI signaling. Each T-1 circuit will have one connector to the card (cards may have one or two T-1 ports. See Install Expansion Cards ...
Set Up Emergency Alert
The Emergency Alert feature allows lets administrators and operators be alerted whenever an emergency number is dialed in the building. There are 3 parts to this process.
Configure any new emergency numbers in the Special Digits table (see ...
Configure Special Digits
The Special Digits table is used to set a dial string of digits that overrides any other external dial strings. The most common use of this feature to set up emergency numbers (such as 911 in the USA, see Emergency Numbers ). Numbers in the Specia...
Set Up Emergency Caller ID
Emergency Caller ID is used when remote users are set up at a different location from the primary Wave. The feature recognizes when calls are made to an Emergency Number (see Emergency Numbers ) and sends a different caller ID to the carrier. Many ...
Configure Outbound Routing Tables
Outbound Routing Tables are the final step for calls heading out a trunk. Outbound Routing Tables are used in a number of locations as the last step. This includes the various tables in the Global Access Profile, User Access Profiles, Private Networ...
Copy User Templates
User Templates are not included in a Wave backup. Live Image does include User Templates. User Templates are simply XML files. They can easily be copied from one Wave to another. At least one user license pack must be loaded before using this method...
Outbound Trunking Quick-Start
When setting up a new system there are a few key steps that must be accomplished.
Choose the exterior dialing access code. Both 8 and 9 are configured. 8 is the preferred choice. Disable the first digit not being used (see Selecting the Ex...
Select the First Digit for External Dial
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Select the First Digit Table Applet.
Using the default configuration database, the 8 and 9 digits are set for external dial. Disable the di...
Set the Home Area Code
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Select the First Digit Table Applet.
A dialog box will appear if a home area code isn't set. Press OK.
Click on the Local Are...
Configure Inbound Survey IVR
Log in to Global Administrator (see Login to Wave IP Global Administrator ).
Make sure 5.0 HF 1 is loaded. This is not currently included in Vertical Updates so it will need to be manually installed.
Make sure the license key ...