RAS

The Recording Archive Service (RAS) is used to off-load call recordings from the Wave IP (see  Recording Archive Service (RAS) Overview ). Review all requirements (See  Recording Archive Service (RAS) Requirements ).   Identify and s...

Recording Archive Service PC The Wave IP cannot be used as the RAS PC. The RAS PC must run a supported version of Windows (Windows Server 2012 & 2016, Windows 8.1, & 10, currently build 1909.)  NOTE:   Older versions of Windows,...

Install SQL Download Microsoft SQL 2008 R2 (Wave 5.0 & earlier) or Microsoft SQL 2017 (Wave 6.0, with ViewPoint HF 30 or higher, or Wave 7.0).   NOTE: SQL Server 2017 installation steps are very similar to SQL 2008R2, which is de...

Log on to the RAS PC with the install User Account .   Open Windows Explorer. Do this using one of these methods: On the keyboard, pressing the Windows Key + E Pressing Start and clicking on Computer.   Run t...

Login to the RAS PC with an administrator account.   Click Start and open the Vertical Recording Archive Service Manager.   A UAC dialog will appear. Click Yes to proceed.   The Recording Archive Manager launches. Click...

Click Start and type Firewall to find the Firewall application.    Click on the Windows Firewall application to launch it.   Click on Advanced Settings.   Click on Inbound Rules.   Click New Rule.   ...

On the PC where the actual network share will reside, open Windows Explorer. Do this using one of these methods: On the keyboard, pressing the Windows Key + E Pressing Start and clicking on Computer.   In the Explore...

Click Start and click on Vertical Archive Recording Browser.   The login box appears. Enter the name or IP address of the RAS PC in the server field.   Click OK (no password is needed for initial login).   In the ARB, c...