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Last Updated: 11/03/2015
in Wave IP Installation
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Choose "Date and Time" from Global Administrator.
A Remote Desktop dialog will appear. Press the Connect button.
Note: If this box do...
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Last Updated: 11/03/2015
in Wave IP Installation Connecting analog trunks to the Wave requires the appropriate physical ports. Some analog trunks ports are included on the Wave hardware (2 on the IP 500 and 4 on the IP 2500.) Additional ports can be added with Wave expansion cards (See Install Ex...
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Last Updated: 11/05/2015
in Wave IP Common Tasks The IVR Prompt window is used in several locations to build an audio prompt played to the user of the IVR during a call. To build a prompt, use the following process.
Click Build Prompt.
Enter a Description for the prompt in the de...
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Last Updated: 06/08/2017
in Wave IP Phones Description: Very economical phone for locations that just need basic voice features. This simple phone uses paper-printed labels to identify the functions of the 4 programmable buttons. The phone is designed for simple deployment with support ...
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Last Updated: 11/03/2015
in Wave IP Installation RAS
Login to the RAS PC with an administrator account.
Click Start and open the Vertical Recording Archive Service Manager.
A UAC dialog will appear. Click Yes to proceed.
The Recording Archive Manager launches. Click...
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Last Updated: 11/03/2015
in Wave IP Troubleshooting Products Affected: Affects all Wave Versions
Problem
When logging in to Global Administrator, the login box shows up as a blank box with an X in it. Internet Explorer offers a warning bar stating, "Java (TM) was blocked bec...
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Last Updated: 11/03/2015
in Wave IP Installation Connecting digital trunks to the Wave requires adding a T-1 (or E-1) card to the system. T-1s offer either T-1 or PRI signaling. Each T-1 circuit will have one connector to the card (cards may have one or two T-1 ports. See Install Expansion Cards ...
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Last Updated: 11/03/2015
in Wave IP Common Tasks Sometimes it is necessary to copy files to and from a Wave IP. This can be done using Windows Explorer or other tools.
Make sure the Wave IP is correctly configured to operate on the network (see Set IP Network Settings ).
On a cl...
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Last Updated: 11/16/2015
in Wave IP Installation User Templates are not included in a Wave backup. Live Image does include User Templates. User Templates are simply XML files. They can easily be copied from one Wave to another. At least one user license pack must be loaded before using this method...
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Last Updated: 12/19/2025
The Wave Product has been in the marketplace for over 16 years with tens of thousands of units sold. Due to evolving software requirements from our software partners, such as Microsoft, the Wave product will no longer be able to be supported aft...