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Last Updated: 06/08/2017
in Wave IP Phones Description: Very economical phone for locations that just need basic voice features. This simple phone uses paper-printed labels to identify the functions of the 4 programmable buttons. The phone is designed for simple deployment with support ...
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Last Updated: 11/03/2015
in Wave IP Installation There are two types of expansion cards. Full-size cards and one-third modules. Modules can be installed in IP 500s or IP 2500s. Full-size cards can only be installed in the IP 2500 (base unit or EXUs).
Shutdown the Wave properly (either fr...
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Last Updated: 11/03/2015
in Wave IP Installation
Log in to Global Administrator (see Login to Wave IP Global Administrator ).
Make sure 5.0 HF 1 is loaded. This is not currently included in Vertical Updates so it will need to be manually installed.
Make sure the license key ...
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Last Updated: 09/30/2015
in Wave IP Common Tasks WARNING: Restoring a Wave backup will wipe all previous settings from a system. The restoring system will be out of service for a period of time that could last up to 2-3 hours for very large backup files. Plan accordingly.
Be aware of what W...
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Last Updated: 11/03/2015
in Wave IP Common Tasks Sometimes it is necessary to copy files to and from a Wave IP. This can be done using Windows Explorer or other tools.
Make sure the Wave IP is correctly configured to operate on the network (see Set IP Network Settings ).
On a cl...
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Last Updated: 11/16/2015
in Wave IP Installation User Templates are not included in a Wave backup. Live Image does include User Templates. User Templates are simply XML files. They can easily be copied from one Wave to another. At least one user license pack must be loaded before using this method...
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Last Updated: 11/03/2015
in Wave IP Installation Settin up Wave phone trunks for inbound and outbound calling.
The Wave includes two major types of trunks:
SIP trunks or Voice Over IP (VOIP) trunks. To configure these see Add a SIP Trunk (SCP) .
TDM trunks which are divided into:
...
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Last Updated: 04/19/2018
in Wave IP Troubleshooting Products Affected: All Wave IP versions, Recording Archive Server
Problem
The Wave IP cannot archive calls. The Wave IP retains the old name of a Recording Archive Server (RAS) in the Recordings>Archive settings of User/Gro...
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Last Updated: 06/11/2015
in Wave IP Phones
Description: The Polycom VVX 400 is a high-quality 3rd party color deskset that is closely integrated with Wave IP.
Connection Type: IP Phone
Buttons: 12 hard line buttons and 4 multi-function buttons
Features Supporte...
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Last Updated: 09/27/2015
in Wave IP General Concepts Wave backups contain information on the following:
Wave configuration including users , auto-attendants, trunking, hunt groups, paging, user roles, phone templates etc.
Wave applications including recording, conference rooms, Viewpoint...