Popular Articles

  1. Set Resource Management

    Wave includes configurable media resources that can be optimized for different uses. These resources are allocated in Resource Management. This applet also includes the Resource Management Advisor which will suggest specific settings for specific us...
  2. Configure Inbound Survey IVR

    Log in to Global Administrator (see  Login to Wave IP Global Administrator ).   Make sure 5.0 HF 1 is loaded. This is not currently included in Vertical Updates so it will need to be manually installed.   Make sure the license key ...
  3. Remove Wave IP 2500 ISC tray

    These instructions cover safely removing the ISC (Integrated Services Card) from a Wave IP 2500. This should only be done by a certified Wave technician. Shutdown the Wave properly (either from Global Administrator, or by pressing and holdi...
  4. Install Expansion Cards

    There are two types of expansion cards. Full-size cards and one-third modules. Modules can be installed in IP 500s or IP 2500s. Full-size cards can only be installed in the IP 2500 (base unit or EXUs).  Shutdown the Wave properly (either fr...
  5. Import License File

    Login to Wave. (see  Login to Wave IP Global Administrator ).   Choose Software Licenses.   On the Software Licenses page choose Import.   Choose Import License File.   Browse to the license file you re...
  6. Activate Wave Licenses

    Login to Wave. (see  Login to Wave IP Global Administrator ).   From here there are two options: If the Wave has internet access and can reach this address for one-click activation of licenses (see One-Click Activation ). ...
  7. Restoring Wave from Backup

    WARNING:  Restoring a Wave backup will wipe all previous settings from a system. The restoring system will be out of service for a period of time that could last up to 2-3 hours for very large backup files. Plan accordingly. Be aware of what W...
  8. Configure Special Digits

    The Special Digits table is used to set a  dial string of digits that overrides any other external dial strings. The most common use of this feature to set up emergency numbers (such as 911 in the USA, see Emergency Numbers ). Numbers in the Specia...
  9. Use Off-Line Activation of Software Licenses

    All licenses need to be activated before the trial period expires. If the Wave has internet access and can access this  address , then use one-click activation. Note:   Until licenses are activated, there will be a notification on each GA logi...
  10. OpenVPN Does Not Fully Configure From Wave IP In Off Wave mode

    Products Affected:  Wave 5.0   Problem Using the Vertical OpenVPN image and Wave 5.0, the first time OpenVPN configuration is enabled in the Wave IP, all of the configuration steps do not occur and the OpenVPN server does not ...