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Last Updated: 09/30/2015
in Wave IP Common Tasks Be aware of what Wave backups do and do not contain (see Wave Backups Content ). Backups can run during normal system operation, but on very high traffic systems (especially ones using System or Queue Call Record) this may cause an operational s...
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Login to User/Group Management (see Login to User/Group Management ).
Double-click on the User in the Users list to open the user record.
NOTE: The user must be configured with a supported IP phone type (Edge 9800 series phon...
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Last Updated: 11/03/2015
in Wave IP Installation Every Wave should have unique information entered into it. The Company Name , and Main Number fields can be used by the system for outbound CallerID. The Serial Number field is used in various reports to uniquely identify the Wave from other sy...
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Last Updated: 11/03/2015
in Wave IP Installation RAS
Login to the RAS PC with an administrator account.
Click Start and open the Vertical Recording Archive Service Manager.
A UAC dialog will appear. Click Yes to proceed.
The Recording Archive Manager launches. Click...
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Last Updated: 06/11/2015
in Wave IP Phones
Description: The Polycom VVX 300 is a low-cost quality 3rd party phone that is well integrated with the Wave IP feature set for customers that already have this set deployed.
Connection Type: IP Phone
Buttons: 6 programmable...
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Last Updated: 11/05/2015
in Wave IP Common Tasks The IVR Prompt window is used in several locations to build an audio prompt played to the user of the IVR during a call. To build a prompt, use the following process.
Click Build Prompt.
Enter a Description for the prompt in the de...
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Last Updated: 09/27/2017
in Wave IP Phones
Making Calls
On Speaker Phone:
Press the Speakerphone button.
Dial the number:
For an internal number dial the extension.
For an external call dial the external access code (usually 8) an...
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Last Updated: 11/03/2015
in Wave IP Troubleshooting Products Affected: Affects all Wave Versions
Problem
When logging in to Global Administrator, the login box shows up as a blank box with an X in it. Internet Explorer offers a warning bar stating, "Java (TM) was blocked bec...
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Last Updated: 11/03/2015
in Wave IP Installation Connecting analog trunks to the Wave requires the appropriate physical ports. Some analog trunks ports are included on the Wave hardware (2 on the IP 500 and 4 on the IP 2500.) Additional ports can be added with Wave expansion cards (See Install Ex...
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Last Updated: 11/03/2015
in Wave IP Common Tasks From the PC where the local user exists.
Click on the Start button, type "Administrative Tools" and click on the link that appears.
Find the Local Security Policy link in the list that appears and double-click on ...