Popular Articles

  1. Initial Login To Archive Recording Browser (ARB)

    Click Start and click on Vertical Archive Recording Browser.   The login box appears. Enter the name or IP address of the RAS PC in the server field.   Click OK (no password is needed for initial login).   In the ARB, c...
  2. Add a Global Administrator User

    Login to Global Administrator ( Login to Wave IP Global Administrator ).   Click on Password Administration.   Click on the New button to add an account.    Enter a user name (this must be all one word).   ...
  3. Required Company Settings

    Every Wave should have unique information entered into it. The Company Name , and Main Number fields can be used by the system for outbound CallerID. The Serial Number field is used in various reports to uniquely identify the Wave from other sy...
  4. Assign Ports For Outbound IVR Use

    Log in to Global Administrator (see  Login to Wave IP Global Administrator ).   Click on Applications tab.   Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets include one por...
  5. Set 'Log on As A Service'

    From the PC where the local user exists.             Click on the Start button, type "Administrative Tools" and click on the link that appears.   Find the Local Security Policy link in the list that appears and double-click on ...
  6. Polycom VVX 300

    Description:  The Polycom VVX 300 is a low-cost quality 3rd party phone that is well integrated with the Wave IP feature set for customers that already have this set deployed. Connection Type:  IP Phone Buttons:  6 programmable...
  7. Configure VPN Phones using Wave IP for OpenVPN: Custom Deployment

    Login to User/Group Management (see  Login to User/Group Management ). Double-click on the User in the Users list to open the user record. NOTE:   The user must be configured with a supported IP phone type (Edge 9800 series phon...
  8. Set Up Trunks

    Settin up Wave phone trunks for inbound and outbound calling. The Wave includes two major types of trunks: SIP trunks or Voice Over IP (VOIP) trunks. To configure these see  Add a SIP Trunk (SCP) . TDM trunks which are divided into: ...
  9. Set Up Emergency Alert

    The Emergency Alert feature allows lets administrators and operators be alerted whenever an emergency number is dialed in the building. There are 3 parts to this process. Configure any new emergency numbers in the Special Digits table (see ...
  10. Digital Phones

    Wave IP supports digital handsets for simplicity and reliability. This includes: Edge 700 8 button Edge 700 24 button ...