Popular Articles

  1. Changing The Extension On The Edge IP 9800 Series Phone Doesn't Work

    Last Updated: 11/03/2015 in Wave IP Troubleshooting
    Products Affected: Wave 5.0, Edge IP 9800 series Phones   Problem When trying to change the extension assigned to a physical phone, the phone continues to show up as the old extension. Cause This should only occur...

  2. Create An Application Hunt Group

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    Login to Global Administrator (see  Login to Wave IP Global Administrator ).   Select Hunt Groups.   Choose the Applications tab.   Click on New.   Enter a Pilot Number. This will be the extension diale...

  3. Initial Login To Archive Recording Browser (ARB)

    Last Updated: 11/03/2015 in Wave IP Installation RAS
    Click Start and click on Vertical Archive Recording Browser.   The login box appears. Enter the name or IP address of the RAS PC in the server field.   Click OK (no password is needed for initial login).   In the ARB, c...

  4. Manually Add License Key

    Last Updated: 11/03/2015 in Wave IP Installation
    Licenses can be added manually by typing in the key code. Login to Wave. (see  Login to Wave IP Global Administrator ).   Choose Software Licenses.   Click Add to enter the license key.   Choose the right prod...

  5. Install ISC in Wave IP 2500

    Last Updated: 11/03/2015 in Wave IP Installation
    These instructions cover safely installing the ISC (Integrated Services Card) back in a Wave IP 2500.  This should only be done by a certified Wave technician. NOTE:  The IP 500 does not have a removable ISC. For any ISC problems, the whole IP 5...

  6. Set Up Emergency Caller ID

    Last Updated: 11/03/2015 in Wave IP Installation
    Emergency Caller ID is used when remote users are set up at a different location from the primary Wave. The feature recognizes when calls are made to an Emergency Number (see  Emergency Numbers ) and sends a different caller ID to the carrier. Many ...

  7. Vertical Updates Fails to Check for Updates

    Last Updated: 08/18/2015 in Wave IP Troubleshooting
    Products Affected:  Wave 5.0 and later.   Problem Vertical Updates fails to check for updates. "Failed to Check for Updates" will appear in red in the bottom status bar of the Vertical Updates window when Check Now or Update N...

  8. Configure Business Continuity Service (BCS)- START HERE

    Last Updated: 11/03/2015 in Wave IP Installation BCS
    BCS is used to provide quick failover for business critical communications (see Business Continuity Service (BCS) Overview ).  Make sure BCS Requirements are addressed (see Business Continuity Service (BCS) Requirements ).   Config...

  9. Import Users

    Last Updated: 11/03/2015 in Wave IP Installation
    There are two parts to importing users. First, prepare the import file. Second, import the file. Prepare Import File If any custom user templates, phone templates, access profiles are being used on this particular install, then enter...

  10. Add a Global Administrator User

    Last Updated: 09/30/2015 in Wave IP Common Tasks
    Login to Global Administrator ( Login to Wave IP Global Administrator ).   Click on Password Administration.   Click on the New button to add an account.    Enter a user name (this must be all one word).   ...