Popular Articles

  1. Configure Outbound Routing Tables

    Last Updated: 11/03/2015 in Wave IP Installation
    Outbound Routing Tables are the final step for calls heading out a trunk. Outbound Routing Tables are used in a number of locations as the last step. This includes the various tables in the Global Access Profile, User Access Profiles, Private Networ...

  2. Backup a Wave IP

    Last Updated: 09/30/2015 in Wave IP Common Tasks
    Be aware of what Wave backups do and do not contain (see  Wave Backups Content ). Backups can run during normal system operation, but on very high traffic systems (especially ones using System or Queue Call Record) this may cause an operational s...

  3. Manually Add License Key

    Last Updated: 11/03/2015 in Wave IP Installation
    Licenses can be added manually by typing in the key code. Login to Wave. (see  Login to Wave IP Global Administrator ).   Choose Software Licenses.   Click Add to enter the license key.   Choose the right prod...

  4. Install ISC in Wave IP 2500

    Last Updated: 11/03/2015 in Wave IP Installation
    These instructions cover safely installing the ISC (Integrated Services Card) back in a Wave IP 2500.  This should only be done by a certified Wave technician. NOTE:  The IP 500 does not have a removable ISC. For any ISC problems, the whole IP 5...

  5. Changing The Extension On The Edge IP 9800 Series Phone Doesn't Work

    Last Updated: 11/03/2015 in Wave IP Troubleshooting
    Products Affected: Wave 5.0, Edge IP 9800 series Phones   Problem When trying to change the extension assigned to a physical phone, the phone continues to show up as the old extension. Cause This should only occur...

  6. Set Up Emergency Caller ID

    Last Updated: 11/03/2015 in Wave IP Installation
    Emergency Caller ID is used when remote users are set up at a different location from the primary Wave. The feature recognizes when calls are made to an Emergency Number (see  Emergency Numbers ) and sends a different caller ID to the carrier. Many ...

  7. Configure Business Continuity Service (BCS)- START HERE

    Last Updated: 11/03/2015 in Wave IP Installation BCS
    BCS is used to provide quick failover for business critical communications (see Business Continuity Service (BCS) Overview ).  Make sure BCS Requirements are addressed (see Business Continuity Service (BCS) Requirements ).   Config...

  8. Recording Archive Service (RAS) Overview

    Last Updated: 10/01/2015 in Wave IP General Concepts
    If you record all calls on the Wave IP or even a significant portion of calls (say using Contact Center Queue recording), disk space on the Wave Server can quickly fill up with recordings. The same thing can happen if you have users with thousands...

  9. Initial Login To Archive Recording Browser (ARB)

    Last Updated: 11/03/2015 in Wave IP Installation RAS
    Click Start and click on Vertical Archive Recording Browser.   The login box appears. Enter the name or IP address of the RAS PC in the server field.   Click OK (no password is needed for initial login).   In the ARB, c...

  10. Assign Ports For Outbound IVR Use

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    Log in to Global Administrator (see  Login to Wave IP Global Administrator ).   Click on Applications tab.   Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets include one por...