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Last Updated: 10/01/2015
in Wave IP General Concepts If you record all calls on the Wave IP or even a significant portion of calls (say using Contact Center Queue recording), disk space on the Wave Server can quickly fill up with recordings. The same thing can happen if you have users with thousands...
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Last Updated: 11/03/2015
in Wave IP Troubleshooting Products Affected: Wave 5.0, Edge IP 9800 series Phones
Problem
When trying to change the extension assigned to a physical phone, the phone continues to show up as the old extension.
Cause
This should only occur...
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Last Updated: 11/03/2015
in Wave IP Installation RAS
Click Start and click on Vertical Archive Recording Browser.
The login box appears. Enter the name or IP address of the RAS PC in the server field.
Click OK (no password is needed for initial login).
In the ARB, c...
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Last Updated: 11/03/2015
in Wave IP Installation Licenses can be added manually by typing in the key code.
Login to Wave. (see Login to Wave IP Global Administrator ).
Choose Software Licenses.
Click Add to enter the license key.
Choose the right prod...
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Last Updated: 11/03/2015
in Wave IP Installation These instructions cover safely installing the ISC (Integrated Services Card) back in a Wave IP 2500. This should only be done by a certified Wave technician.
NOTE: The IP 500 does not have a removable ISC. For any ISC problems, the whole IP 5...
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Last Updated: 11/03/2015
in Wave IP Installation There are two parts to importing users. First, prepare the import file. Second, import the file.
Prepare Import File
If any custom user templates, phone templates, access profiles are being used on this particular install, then enter...
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Last Updated: 11/03/2015
in Wave IP Installation BCS BCS is used to provide quick failover for business critical communications (see Business Continuity Service (BCS) Overview ).
Make sure BCS Requirements are addressed (see Business Continuity Service (BCS) Requirements ).
Config...
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Last Updated: 11/03/2015
in Wave IP Installation Emergency Caller ID is used when remote users are set up at a different location from the primary Wave. The feature recognizes when calls are made to an Emergency Number (see Emergency Numbers ) and sends a different caller ID to the carrier. Many ...
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Last Updated: 09/30/2015
in Wave IP Common Tasks Be aware of what Wave backups do and do not contain (see Wave Backups Content ). Backups can run during normal system operation, but on very high traffic systems (especially ones using System or Queue Call Record) this may cause an operational s...
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Last Updated: 08/18/2015
in Wave IP Troubleshooting Products Affected: Wave 5.0 and later.
Problem
Vertical Updates fails to check for updates. "Failed to Check for Updates" will appear in red in the bottom status bar of the Vertical Updates window when Check Now or Update N...