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Last Updated: 11/03/2015
in Wave IP Installation These instructions cover safely installing the ISC (Integrated Services Card) back in a Wave IP 2500. This should only be done by a certified Wave technician.
NOTE: The IP 500 does not have a removable ISC. For any ISC problems, the whole IP 5...
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Last Updated: 11/03/2015
in Wave IP Phones The Edge IP 9840C phone has a 4.3-inch full-color graphic LCD that can display a custom background image such as a company image or logo.
Make sure the image meets required specifications:
Image Specifications: 480x272 BMP file
Bi...
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Last Updated: 11/03/2015
in Wave IP Installation Licenses can be added manually by typing in the key code.
Login to Wave. (see Login to Wave IP Global Administrator ).
Choose Software Licenses.
Click Add to enter the license key.
Choose the right prod...
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Last Updated: 11/03/2015
in Wave IP Installation Outbound Routing Tables are the final step for calls heading out a trunk. Outbound Routing Tables are used in a number of locations as the last step. This includes the various tables in the Global Access Profile, User Access Profiles, Private Networ...
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Last Updated: 11/03/2015
in Wave IP Troubleshooting Products Affected: Wave 5.0, Edge IP 9800 series Phones
Problem
When trying to change the extension assigned to a physical phone, the phone continues to show up as the old extension.
Cause
This should only occur...
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Last Updated: 11/03/2015
in Wave IP Installation Emergency Caller ID is used when remote users are set up at a different location from the primary Wave. The feature recognizes when calls are made to an Emergency Number (see Emergency Numbers ) and sends a different caller ID to the carrier. Many ...
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Last Updated: 11/03/2015
in Wave IP Installation BCS BCS is used to provide quick failover for business critical communications (see Business Continuity Service (BCS) Overview ).
Make sure BCS Requirements are addressed (see Business Continuity Service (BCS) Requirements ).
Config...
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Last Updated: 11/03/2015
in Wave IP Installation RAS
Click Start and click on Vertical Archive Recording Browser.
The login box appears. Enter the name or IP address of the RAS PC in the server field.
Click OK (no password is needed for initial login).
In the ARB, c...
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Last Updated: 10/01/2015
in Wave IP General Concepts If you record all calls on the Wave IP or even a significant portion of calls (say using Contact Center Queue recording), disk space on the Wave Server can quickly fill up with recordings. The same thing can happen if you have users with thousands...
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Last Updated: 11/03/2015
in Wave IP Common Tasks
Log in to Global Administrator (see Login to Wave IP Global Administrator ).
Click on Applications tab.
Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets include one por...