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Last Updated: 11/03/2015
in Wave IP Installation
Login to Wave. (see Login to Wave IP Global Administrator ).
From here there are two options:
Add licenses with a License File (see Import License File )
Add licenses with a License Key (see Manually Add License Key ).
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Last Updated: 09/27/2017
in Wave IP Phones
Call forwarding immediately directs all of your incoming calls to ring at another location that you specify. Setting call forwarding from your phone (as opposed to setting it from ViewPoint) happens only at the phone level and is not visible i...
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Configure the network router to forward port 1194 to port 1194 on the OpenVPN server.
NOTE: It is possible to use a different public port than 1194. Just make sure that the port forward on the router still points to 1194 on the Open Serve...
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Last Updated: 09/30/2015
in Wave IP Common Tasks LLDP-MED ( Link Layer Discover Protocol-Media Endpoint Discovery ) is a setting broadcast by network switches to provide information on capabilities and auto discovery of LAN Policies (such as VLANs, QOS, etc.) This allows phones to discover the Voi...
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Last Updated: 11/03/2015
in Wave IP Installation You can install up to 4 EXUs on a Wave IP 2500 Server. EXU’s cannot be wall-mounted.
To install an EXU:
Unplug the Wave's power cord, but do not disconnect the grounding wire.
Using a Phillips-head screwdriver, remove the co...
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Last Updated: 11/03/2015
in Wave IP Installation Outbound Routing Tables are the final step for calls heading out a trunk. Outbound Routing Tables are used in a number of locations as the last step. This includes the various tables in the Global Access Profile, User Access Profiles, Private Networ...
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Last Updated: 11/03/2015
in Wave IP Installation Only one MRM can be installed in a Wave. Only an MRM-A can be installed on an IP 500. These instructions apply only to an ISC3 Wave IP 500. (For an IP 2500 see Install an MRM on an ISC3 Wave IP 2500. )
Shutdown the Wave properly (either f...
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Last Updated: 11/03/2015
in Wave IP General Concepts OpenVPN Server is supported in two different configurations on Wave IP. Choose the best option for the Wave IP install.
Vertical OpenVPN: Off-Wave
This option lets the Wave IP automatically configure and control the OpenVPN deployment. I...
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Last Updated: 10/01/2015
in Wave IP General Concepts If you record all calls on the Wave IP or even a significant portion of calls (say using Contact Center Queue recording), disk space on the Wave Server can quickly fill up with recordings. The same thing can happen if you have users with thousands...
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Last Updated: 11/03/2015
in Wave IP Installation RAS
Click Start and click on Vertical Archive Recording Browser.
The login box appears. Enter the name or IP address of the RAS PC in the server field.
Click OK (no password is needed for initial login).
In the ARB, c...