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Last Updated: 06/11/2015
in Wave IP Phones
Description: The Polycom Soundstation IP series of conference phones offers the high-quality audio for any sized room. Wave IP is well integrated with the 5000/6000/7000 series phones to support any size conferencing needed.
Connectio...
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Last Updated: 11/03/2015
in Wave IP Installation Only one MRM can be installed in a Wave. Only an MRM-A can be installed on an IP 500. These instructions apply only to an ISC3 Wave IP 500. (For an IP 2500 see Install an MRM on an ISC3 Wave IP 2500. )
Shutdown the Wave properly (either f...
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The first step is to configure the OpenVPN Server with an IP address. with the Off-Wave configuration mode, this will be the only step that requires logging on to the OpenVPN server. See Set OpenVPN Server IP Address .
Next, set up the...
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Last Updated: 11/03/2015
in Wave IP Installation You can install up to 4 EXUs on a Wave IP 2500 Server. EXU’s cannot be wall-mounted.
To install an EXU:
Unplug the Wave's power cord, but do not disconnect the grounding wire.
Using a Phillips-head screwdriver, remove the co...
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Last Updated: 09/30/2015
in Wave IP Common Tasks ViewPoint Groups are used mainly for display in all versions of ViewPoint. The default configuration database disables the 'View All Tab' permission for Users so it's important to add users to the existing Company ViewPoint Group.
Login to ...
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Last Updated: 09/27/2015
in Wave IP General Concepts The OpenVPN server offers the ability for remote phones to securely work as if they were on the same network as the Wave IP. This includes supporting ViewPoint Mobile softphones. If an installation needs remote phones or has ViewPoint Mobile users t...
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Last Updated: 11/03/2015
in Wave IP Common Tasks
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Select Hunt Groups.
Choose the Applications tab.
Click on New.
Enter a Pilot Number. This will be the extension diale...
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Last Updated: 11/03/2015
in Wave IP Installation There are two parts to importing users. First, prepare the import file. Second, import the file.
Prepare Import File
If any custom user templates, phone templates, access profiles are being used on this particular install, then enter...
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Last Updated: 11/03/2015
in Wave IP Installation
Login to Wave. (see Login to Wave IP Global Administrator ).
From here there are two options:
Add licenses with a License File (see Import License File )
Add licenses with a License Key (see Manually Add License Key ).
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Last Updated: 09/30/2015
in Wave IP Common Tasks Be aware of what Wave backups do and do not contain (see Wave Backups Content ). Backups can run during normal system operation, but on very high traffic systems (especially ones using System or Queue Call Record) this may cause an operational s...