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Last Updated: 11/03/2015
in Wave IP Phones The Edge IP 9840C phone has a 4.3-inch full-color graphic LCD that can display a custom background image such as a company image or logo.
Make sure the image meets required specifications:
Image Specifications: 480x272 BMP file
Bi...
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Last Updated: 11/03/2015
in Wave IP Installation
Login to Wave. (see Login to Wave IP Global Administrator ).
From here there are two options:
Add licenses with a License File (see Import License File )
Add licenses with a License Key (see Manually Add License Key ).
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Last Updated: 11/03/2015
in Wave IP Installation You can install up to 4 EXUs on a Wave IP 2500 Server. EXU’s cannot be wall-mounted.
To install an EXU:
Unplug the Wave's power cord, but do not disconnect the grounding wire.
Using a Phillips-head screwdriver, remove the co...
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Configure the network router to forward port 1194 to port 1194 on the OpenVPN server.
NOTE: It is possible to use a different public port than 1194. Just make sure that the port forward on the router still points to 1194 on the Open Serve...
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Last Updated: 09/30/2015
in Wave IP Common Tasks LLDP-MED ( Link Layer Discover Protocol-Media Endpoint Discovery ) is a setting broadcast by network switches to provide information on capabilities and auto discovery of LAN Policies (such as VLANs, QOS, etc.) This allows phones to discover the Voi...
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Last Updated: 11/03/2015
in Wave IP Installation Only one MRM can be installed in a Wave. Only an MRM-A can be installed on an IP 500. These instructions apply only to an ISC3 Wave IP 500. (For an IP 2500 see Install an MRM on an ISC3 Wave IP 2500. )
Shutdown the Wave properly (either f...
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Last Updated: 11/03/2015
in Wave IP General Concepts OpenVPN Server is supported in two different configurations on Wave IP. Choose the best option for the Wave IP install.
Vertical OpenVPN: Off-Wave
This option lets the Wave IP automatically configure and control the OpenVPN deployment. I...
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Last Updated: 09/30/2015
in Wave IP Common Tasks ViewPoint Groups are used mainly for display in all versions of ViewPoint. The default configuration database disables the 'View All Tab' permission for Users so it's important to add users to the existing Company ViewPoint Group.
Login to ...
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Last Updated: 11/03/2015
in Wave IP Installation Outbound Routing Tables are the final step for calls heading out a trunk. Outbound Routing Tables are used in a number of locations as the last step. This includes the various tables in the Global Access Profile, User Access Profiles, Private Networ...
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Last Updated: 10/01/2015
in Wave IP General Concepts If you record all calls on the Wave IP or even a significant portion of calls (say using Contact Center Queue recording), disk space on the Wave Server can quickly fill up with recordings. The same thing can happen if you have users with thousands...