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Last Updated: 11/03/2015
in Wave IP Troubleshooting Products Affected: Wave 2.5 or later
Problem
Callers report that the Music On Hold is too loud or too strong.
Cause
Prior to Wave version 2.5, there were reports of audio being "too soft" or "inaudible". The de...
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Last Updated: 11/17/2015
in Wave IP Common Tasks There are three possibilities: Custom, Applications Server , Vertical OpenVPN Image
Using a custom OpenVPN Server will require using the login procedure for that device.
NOTE: This option refers to a 3rd-party hardware or s...
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Last Updated: 11/03/2015
in Wave IP Installation
Only one MRM can be installed in a Wave. These instructions apply for all MRM models (A, B, C). This instruction set only applies for ISC3 2500.
Unplug the Wave Server’s power cord, but do not disconnect the grounding wire.
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Last Updated: 11/03/2015
in Wave IP Installation Trunk Configuration is used to apply settings to specific hardware ports. After setting up a new trunk group, use Trunk Configuration to assign trunks into the trunk groups. Both Digital and Analog trunks are configured in Trunk Configuration. S...
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Last Updated: 06/12/2015
in Wave IP Phones
Description: The Polycom VVX 600 is an extremely popular 3rd party deskset particularly appropriate for executives. The phone's color screen and optional video capabilities (add-on USB camera) offer unique features for the Wave IP customer....
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The first step is to configure the OpenVPN Server with an IP address. with the Off-Wave configuration mode, this will be the only step that requires logging on to the OpenVPN server. See Set OpenVPN Server IP Address .
Next, set up the...
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Last Updated: 11/03/2015
in Wave IP Installation RAS
Log on to the RAS PC with the install User Account .
Open Windows Explorer. Do this using one of these methods:
On the keyboard, pressing the Windows Key + E
Pressing Start and clicking on Computer.
Run t...
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Last Updated: 09/27/2015
in Wave IP General Concepts The OpenVPN server offers the ability for remote phones to securely work as if they were on the same network as the Wave IP. This includes supporting ViewPoint Mobile softphones. If an installation needs remote phones or has ViewPoint Mobile users t...
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Last Updated: 06/11/2015
in Wave IP Phones
Description: The Polycom Soundstation IP series of conference phones offers the high-quality audio for any sized room. Wave IP is well integrated with the 5000/6000/7000 series phones to support any size conferencing needed.
Connectio...
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Last Updated: 11/03/2015
in Wave IP Phones The Edge IP 9840C phone has a 4.3-inch full-color graphic LCD that can display a custom background image such as a company image or logo.
Make sure the image meets required specifications:
Image Specifications: 480x272 BMP file
Bi...