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Last Updated: 11/03/2015
in Wave IP Installation Vertical recommends using the standard configuration worksheet for gathering information prior to a Wave installation.
Configuration-Worksheet.xlsx
Note: This worksheet is compatible with Micrososft Excel 2007 or later.
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Last Updated: 08/05/2015
in Wave IP Phones Most configuration of the 9800 series IP phones will be done from Wave IP's Global Administrator. However, sometimes it is necessary to know the IP address of the phone. This can be done from the phone itself.
Press the menu button on the f...
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Last Updated: 11/03/2015
in Wave IP Installation
Only one MRM can be installed in a Wave. These instructions apply for all MRM models (A, B, C). This instruction set only applies for ISC3 2500.
Unplug the Wave Server’s power cord, but do not disconnect the grounding wire.
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Last Updated: 11/03/2015
in Wave IP Installation Trunk Configuration is used to apply settings to specific hardware ports. After setting up a new trunk group, use Trunk Configuration to assign trunks into the trunk groups. Both Digital and Analog trunks are configured in Trunk Configuration. S...
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Last Updated: 11/17/2015
in Wave IP Common Tasks There are three possibilities: Custom, Applications Server , Vertical OpenVPN Image
Using a custom OpenVPN Server will require using the login procedure for that device.
NOTE: This option refers to a 3rd-party hardware or s...
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Last Updated: 06/12/2015
in Wave IP Phones
Description: The Polycom VVX 600 is an extremely popular 3rd party deskset particularly appropriate for executives. The phone's color screen and optional video capabilities (add-on USB camera) offer unique features for the Wave IP customer....
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Last Updated: 11/03/2015
in Wave IP Installation You can install up to 4 EXUs on a Wave IP 2500 Server. EXU’s cannot be wall-mounted.
To install an EXU:
Unplug the Wave's power cord, but do not disconnect the grounding wire.
Using a Phillips-head screwdriver, remove the co...
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Last Updated: 11/03/2015
in Wave IP Troubleshooting Products Affected: Wave 2.5 or later
Problem
Callers report that the Music On Hold is too loud or too strong.
Cause
Prior to Wave version 2.5, there were reports of audio being "too soft" or "inaudible". The de...
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Last Updated: 11/03/2015
in Wave IP General Concepts OpenVPN Server is supported in two different configurations on Wave IP. Choose the best option for the Wave IP install.
Vertical OpenVPN: Off-Wave
This option lets the Wave IP automatically configure and control the OpenVPN deployment. I...
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The first step is to configure the OpenVPN Server with an IP address. with the Off-Wave configuration mode, this will be the only step that requires logging on to the OpenVPN server. See Set OpenVPN Server IP Address .
Next, set up the...