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Last Updated: 11/03/2015
in Wave IP Installation Vertical Updates is used to keep your Wave current with the most up-to-date software. Follow these steps to set up Vertical Updates.
Login to Wave (see Login to Wave IP Global Administrator ).
Click on Software Updates.
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Last Updated: 11/03/2015
in Wave IP Installation
Trunk groups are used to associate multiple phone lines together. This allows configuring common inbound and outbound routing sessions. Trunk groups are only used for TDM trunks (either digital or analog). SIP trunks are configured using an SC...
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Last Updated: 09/11/2015
in Wave IP Phones This article covers the fixed buttons of the Edge IP 9800 series phones.
There are nine function-specific buttons on all 9800 series phones. The diagram below numbers each button for easy explanation of its' function.
Men...
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Last Updated: 11/03/2015
in Wave IP Installation If the Wave is not in the normal local network of the client computer, then Internet Explorer will restrict the running of Java applets normally. These applets are used to to login to and run many Wave administration tasks. To properly access the W...
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Last Updated: 09/30/2015
in Wave IP Common Tasks
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Select User/Group Management.
An RDP dialog will appear on the screen. Click Connect.
Note: If this box does not appear, there may be a pr...
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Last Updated: 11/03/2015
in Wave IP Installation RAS
On the PC where the actual network share will reside, open Windows Explorer. Do this using one of these methods:
On the keyboard, pressing the Windows Key + E
Pressing Start and clicking on Computer.
In the Explore...
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Last Updated: 11/03/2015
in Wave IP Installation Vertical recommends using the standard configuration worksheet for gathering information prior to a Wave installation.
Configuration-Worksheet.xlsx
Note: This worksheet is compatible with Micrososft Excel 2007 or later.
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Last Updated: 03/18/2021
in Wave IP Installation RAS Install SQL
Download Microsoft SQL 2008 R2 (Wave 5.0 & earlier) or Microsoft SQL 2017 (Wave 6.0, with ViewPoint HF 30 or higher, or Wave 7.0).
NOTE: SQL Server 2017 installation steps are very similar to SQL 2008R2, which is de...
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Last Updated: 11/03/2015
in Wave IP Common Tasks
Log in to Global Administrator (see Login to Wave IP Global Administrator ).
Choose General Settings.
Choose the PBX tab.
Select Configure Audio Sources.
Up to 8 music on hold sources can be configu...
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Last Updated: 08/05/2015
in Wave IP Phones Most configuration of the 9800 series IP phones will be done from Wave IP's Global Administrator. However, sometimes it is necessary to know the IP address of the phone. This can be done from the phone itself.
Press the menu button on the f...