-
Last Updated: 11/03/2015
in Wave IP Installation Auto-attendants are used to play recorded messages to inbound callers and offering them options to route to other extensions. Common uses include answering all inbound calls, answering out of hours calls, answering special nuumbers, and more. Auto-a...
-
Last Updated: 09/30/2015
in Wave IP Troubleshooting When troubleshooting Wave IP problems, it may be necessary to gather logs to provide to Vertical Technical Support. It is important to narrow the logs as much as possible. A great deal of information is contained in every log file and the more speci...
-
Last Updated: 05/05/2022
in Wave IP Installation RAS Recording Archive Service PC
The Wave IP cannot be used as the RAS PC.
The RAS PC must run a supported version of Windows (Windows Server 2012 & 2016, Windows 8.1, & 10, currently build 1909.)
NOTE: Older versions of Windows,...
-
NOTE: When using 9800 series IP phones, it is highly recommended that the VPN phones not use the "Log in to Device" method for initial configuration. Explicitly set the phone's MAC address instead.
Login to User/Group Management...
-
Last Updated: 11/03/2015
in Wave IP Installation
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Select the First Digit Table Applet.
A dialog box will appear if a home area code isn't set. Press OK.
Click on the Local Are...
-
Last Updated: 11/06/2015
in Wave IP Installation The Inbound Routing Table determines the destination of each inbound call. Each Trunk Group and SCP can have its own Inbound Routing Table. Inbound Routing Tables can route based on DID , or by schedule , or both.
Access the Inbound Routi...
-
Last Updated: 11/03/2015
in Wave IP Installation SIP Trunks are added in Wave using a Signal Control Point (SCP). Add one for a given SIP trunk provider (no matter how many simultaneous SIP calls it can handle). The system must have a SIP Trunking license installed ( See Add Licenses to Wave ). ...
-
Last Updated: 09/04/2015
in Wave IP Phones This article covers the common settings, icons and buttons of the Edge IP 9800 Series Phone display.
Phone Display
Extension- Shows the extension that this phone is logged on to.
Network Connectiv...
-
Last Updated: 11/03/2015
in Wave IP Common Tasks
On the PC where the actual network share will reside, open Windows Explorer. Do this using one of these methods:
On the keyboard, pressing the Windows Key + E
Pressing Start and clicking on Computer.
Navigate ...
-
Last Updated: 10/09/2015
in Wave IP Phones The current IP phone release is the Edge 9800 series phones. This includes:
Edge IP 9820
Edge IP 9830
Edge IP 9840C
For wireless phones, Wave IP supports the third-party Spectralink phone.
Spectralink Wireless 8400...