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Last Updated: 09/11/2015
in Wave IP Phones Set Up the User to Use the 9800 Phone
Set the telephone type to the appropriate model.
Set the Associated Device field to IP Phone MAC Address.
Next, identify the phones by either:
Enter the MAC addr...
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Last Updated: 11/03/2015
in Wave IP Phones A 9800 series phone may need to have all of its' settings erased and the phone returned to the Factory Defaults. This can be done from the phone.
Press the menu button on the front of the phone.
A set of options will appear on...
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To understand why OpenVPN server is needed, read OpenVPN Server Overview .
For the requirements prior to installing OpenVPN Server, read OpenVPN Server Requirements .
Configuration Process
The OpenVPN server image provided by ...
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Last Updated: 11/03/2015
in Wave IP Installation RAS The Recording Archive Service (RAS) is used to off-load call recordings from the Wave IP (see Recording Archive Service (RAS) Overview ).
Review all requirements (See Recording Archive Service (RAS) Requirements ).
Identify and s...
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Installing an Open VPN Server Virtual Machine is necessary to support remote phones (see OpenVPN Server Overview ). This article outlines the process.
Pre-Requisites
Install VMWare Hypervisor (see videos in VMWare instruction...
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Last Updated: 11/03/2015
in Wave IP Installation
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Choose IP Network Settings.
Enter the IP Address, Subnet, and Default Gateway for your network. These are the settings for your VAM.
...
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Installing an Open VPN Server Virtual Machine is necessary to support remote phones (see OpenVPN Server Overview ). This article outlines the process.
NOTE: Though it is possible to install this VM under Window Server core with the Hyper...
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Last Updated: 11/03/2015
in Wave IP Installation If the Wave cannot reach the internet or there's another reason not to use Vertical Updates, it is still possible to use a CAB file to manually update the Wave.
Note: Be sure to read the Release Notes for any software before you manually instal...
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Last Updated: 09/30/2015
in Wave IP Troubleshooting When troubleshooting Wave IP problems, it may be necessary to gather logs to provide to Vertical Technical Support. It is important to narrow the logs as much as possible. A great deal of information is contained in every log file and the more speci...
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Last Updated: 05/05/2022
in Wave IP Installation RAS Recording Archive Service PC
The Wave IP cannot be used as the RAS PC.
The RAS PC must run a supported version of Windows (Windows Server 2012 & 2016, Windows 8.1, & 10, currently build 1909.)
NOTE: Older versions of Windows,...