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Last Updated: 10/09/2015
in Wave IP Phones
Description: The 9840C includes a brilliant color display suitable for any executive's desk. It includes 12 programmable buttons that can have programmed labels on it's LCD. More buttons can be programmed by shifting to a second scree...
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Last Updated: 11/03/2015
in Wave IP Installation RAS The Recording Archive Service (RAS) is used to off-load call recordings from the Wave IP (see Recording Archive Service (RAS) Overview ).
Review all requirements (See Recording Archive Service (RAS) Requirements ).
Identify and s...
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To understand why OpenVPN server is needed, read OpenVPN Server Overview .
For the requirements prior to installing OpenVPN Server, read OpenVPN Server Requirements .
Configuration Process
The OpenVPN server image provided by ...
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Last Updated: 11/03/2015
in Wave IP Phones A 9800 series phone may need to have all of its' settings erased and the phone returned to the Factory Defaults. This can be done from the phone.
Press the menu button on the front of the phone.
A set of options will appear on...
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Installing an Open VPN Server Virtual Machine is necessary to support remote phones (see OpenVPN Server Overview ). This article outlines the process.
Pre-Requisites
Install VMWare Hypervisor (see videos in VMWare instruction...
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Last Updated: 11/03/2015
in Wave IP Installation
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Choose IP Network Settings.
Enter the IP Address, Subnet, and Default Gateway for your network. These are the settings for your VAM.
...
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Last Updated: 11/03/2015
in Wave IP Installation If the Wave cannot reach the internet or there's another reason not to use Vertical Updates, it is still possible to use a CAB file to manually update the Wave.
Note: Be sure to read the Release Notes for any software before you manually instal...
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Last Updated: 11/16/2015
in Wave IP Phones Most settings for IP phones can be configured through Global Administrator, however some cannot. To apply these setting to Edge IP 9800 phones, you use custom XML files.
For example, Edge IP 9840C phones allow custom images to be used on the ph...
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Last Updated: 05/05/2022
in Wave IP Installation RAS Recording Archive Service PC
The Wave IP cannot be used as the RAS PC.
The RAS PC must run a supported version of Windows (Windows Server 2012 & 2016, Windows 8.1, & 10, currently build 1909.)
NOTE: Older versions of Windows,...
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Last Updated: 09/30/2015
in Wave IP Troubleshooting When troubleshooting Wave IP problems, it may be necessary to gather logs to provide to Vertical Technical Support. It is important to narrow the logs as much as possible. A great deal of information is contained in every log file and the more speci...