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Last Updated: 09/27/2017
in Wave IP Phones
When you receive a call, your phone rings and the LCD displays the incoming call information. To answer the call:
Pickup the handset.
Press the Speakerphone button:
Press the Headset button: ...
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Last Updated: 11/10/2015
in Wave IP Troubleshooting Products Affected: Wave 5.0
Problem
Using the Vertical OpenVPN image and Wave 5.0, the first time OpenVPN configuration is enabled in the Wave IP, all of the configuration steps do not occur and the OpenVPN server does not ...
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Last Updated: 11/03/2015
in Wave IP Installation RAS
Click Start and type Firewall to find the Firewall application.
Click on the Windows Firewall application to launch it.
Click on Advanced Settings.
Click on Inbound Rules.
Click New Rule.
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Last Updated: 09/30/2015
in Wave IP Common Tasks
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Select System Desktop.
A Warning Message will appear. Hit OK.
An RDP dialog will appear on the screen. Click Connect.
Note: ...
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Last Updated: 11/03/2015
in Wave IP Installation The Special Digits table is used to set a dial string of digits that overrides any other external dial strings. The most common use of this feature to set up emergency numbers (such as 911 in the USA, see Emergency Numbers ). Numbers in the Specia...
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Last Updated: 11/03/2015
in Wave IP Common Tasks Using the Recording Archive Service requires having full control of the buffer folder across the network. This requires adding permissions to this folder.
Login to the Wave's system desktop (See Login to System Desktop ).
Click on...
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Last Updated: 11/03/2015
in Wave IP Phones
Determine the correct time zone for the phone (use a GMT offset chart like this one ).
Modify this file: PHONE1_custom.xml with the correct GMT code. Download the sample file and open it in Notepad.
For areas that do ...
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Last Updated: 11/03/2015
in Wave IP Installation All licenses need to be activated before the trial period expires. If the Wave has internet access and can access this address , then use one-click activation.
Note: Until licenses are activated, there will be a notification on each GA logi...
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Last Updated: 06/12/2015
in Wave IP Phones
Description: The Polycom VVX 500 is an extremely popular 3rd party deskset particularly appropriate for managers. The phone's color screen and option video capabilities (add-on USB camera) offer unique features for the Wave IP customer.
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Last Updated: 10/02/2015
in Wave IP General Concepts When creating an Inbound IVR campaign, one of the options is to filter by Caller ID. The Caller Identification Menu is used to filter callers by their Caller ID, only allowing matching callers to proceed to the survey and specifying a different exte...