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Last Updated: 11/03/2015
in Wave IP Installation All licenses need to be activated before the trial period expires. If the Wave has internet access and can access this address , then use one-click activation.
Note: Until licenses are activated, there will be a notification on each GA logi...
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Last Updated: 11/03/2015
in Wave IP Installation BCS System requirements
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Two identical Wave s. BCS requires two identical-model Wave s. This means that if the primary Wave is a current-model ISC3 IP 2500, the secondary Wave must ...
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Last Updated: 10/02/2015
in Wave IP General Concepts When creating an Inbound IVR campaign, one of the options is to filter by Caller ID. The Caller Identification Menu is used to filter callers by their Caller ID, only allowing matching callers to proceed to the survey and specifying a different exte...
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Last Updated: 11/03/2015
in Wave IP Installation When setting up a new system there are a few key steps that must be accomplished.
Choose the exterior dialing access code. Both 8 and 9 are configured. 8 is the preferred choice. Disable the first digit not being used (see Selecting the Ex...
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Last Updated: 11/03/2015
in Wave IP Phones
Description: This third-party wireless IP phone allows industrial-strength mobile communications. The Spectralink 8400 series is closely integrated with Wave IP.
Connection Type: IP Phone
Buttons: 4 multi-function butto...
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Last Updated: 03/13/2020
in Wave IP Common Tasks Hard drive partitions on the Wave have historically been limited to a fixed size regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space. Depending on the...
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Last Updated: 06/28/2015
in Wave IP Troubleshooting Products Affected: All Versions of Wave IP, Digital Phones
Problem
Using a Wave IP digital phone for a call, DTMF does not register on an external auto-attendant.
Cause
Some auto-attendants require l...
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Last Updated: 09/27/2015
in Wave IP General Concepts Wave Business Continuity Service (BCS) performs automated backups from the primary Wave to a second Wave that is active on the network and available for failover as needed. The failover process supports all Wave applications, including Conta...
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Last Updated: 11/03/2015
in Wave IP Common Tasks
Log in to Global Administrator (see Login to Wave IP Global Administrator ).
Click on Applications tab.
Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets include one por...
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Last Updated: 09/27/2015
in Wave IP General Concepts Wave IP considers certain dial strings to be "emergency numbers" and treats them differently. To set up an emergency number see Configure Special Digits .
The ways that emergency numbers are different:
Emergency numbers can make e...