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Last Updated: 09/30/2015
in Wave IP Common Tasks The Wave IP offers a wide variety of communications workflow applications which may be business-critical. For some customers, failover may need to occur if the contact center is not operational. For others, an IVR failure might be the business criti...
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Last Updated: 11/03/2015
in Wave IP Installation
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Select the First Digit Table Applet.
Using the default configuration database, the 8 and 9 digits are set for external dial. Disable the di...
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Last Updated: 11/03/2015
in Wave IP Troubleshooting Products Affected:
Problem
Logging in to Global Administrator (see Login to Wave IP Global Administrator ) results in a blank page rather than the login box. No errors or java warnings appear.
Cause
User may be logg...
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Last Updated: 09/30/2015
in Wave IP Common Tasks When upgrading to a new version or working with customer service on a licensing question, the License Status report is useful. You can run it using the following steps:
Login to Global Administrator (see Login to Wave IP Global Administrat...
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Last Updated: 11/03/2015
in Wave IP Installation BCS In order for users' phones to operate correctly when failover to the secondary Wave has taken place, each phone must be configured in one of the following ways:
If you are using DHCP , set up the network DHCP server to use Option 150 to ...
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Last Updated: 09/30/2015
in Wave IP Common Tasks This process is used after a Business Continuity Service (BCS) failover where the Secondary Wave IP is now the active operational Wave IP. This process assumes that whatever problem existed with the Primary Wave IP has been resolved and this methodo...
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Last Updated: 11/03/2015
in Wave IP Installation BCS Consider the best balance of timely data versus failover availability when planning your daily BCS backup schedule. BCS performs a system backup on the primary Wave and transfers the data to the secondary Wave at the times of the day that you ...
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Last Updated: 11/03/2015
in Wave IP Troubleshooting Products Affected: Wave 5.0
Problem
When using the Text to Speech (TTS) voices on Wave 5.0 (using Voice Server 4.0 which is standard), all IVR prompts that use the TTS engine will have a preamble message that states the IVR engine is...
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Last Updated: 09/27/2017
in Wave IP Phones
Press the DND button to turn Do Not Disturb on. This sets your extension's personal status to prevent inbound calls from ringing your phone, and sends them to your configured DND destination, which is typically your voice mailbox, but can ...
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Last Updated: 09/27/2017
in Wave IP Phones
The Message button flashes when the phone’s extension has received a new voicemail.
Press the Message button to log in to this extension's mailbox.
At the prompt, enter the extension’s voicemail password and then press #. (To log ...