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Last Updated: 09/29/2017
in Wave IP Phones
Make a Call
Answer a Call
End a Call
Call Waiting
Put a Call on Hold
Mute a Call
Transfer a Call
Forward Calls
Conference
Last Number Redial
Do Not Disturb
Speed Dia...
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Last Updated: 11/03/2015
in Wave IP General Concepts After a Business Continuity Service (BCS) failover, there is a point when the systems need to be recovered to normal operation. There are two different approaches:
Convert Secondary to Primary- The simplest solution is to leave the Second...
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Last Updated: 11/03/2015
in Wave IP Common Tasks Access Permissions control which parts of Global Administrator a user can access. There are three groups that can be assigned permissions: User, Manager, Enterprise. Any given permission can be set to any of the groups. The groups stack in order fro...
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Last Updated: 09/30/2015
in Wave IP Common Tasks Wave gets its time from NTP servers (by default it is set to check with Time.NIST.Gov). When initially configuring Wave or if the Wave has been isolated from the internet for significant time, a time synchronization event may not occur. This article...
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Last Updated: 09/30/2015
in Wave IP Common Tasks Wave can be accessed by another Windows computer using Windows file explorer.
From a Windows PC on the same LAN as the Wave, open Windows Explorer. This can be done by pressing the Windows key and the E key at the same time.
C...
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Last Updated: 09/27/2017
in Wave IP Phones
When you transfer a call to another extension or number, you can perform a supervised transfer, where you speak to the receiving party before transferring the call, or a blind transfer, where the active call is transferred immediately.
Wh...
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Last Updated: 09/27/2017
in Wave IP Phones
You can conference several calls together into a conference. The maximum number of parties allowed in a conference is determined by your phone system administrator.
Place a call to the first party.
Press the Conference multi...
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Last Updated: 09/27/2017
in Wave IP Phones
Speed dial places a call to the assigned extension or phone number.
Press the Speed button.
Enter the speed-dial number.
Press the Call multi-function button.
The Speed button on your phone only works with local ...
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Last Updated: 09/30/2015
in Wave IP Common Tasks This process is used after a Business Continuity Service (BCS) failover where the Secondary Wave IP is now the active operational Wave. This process assumes that whatever problem existed with the Primary Wave IP has been resolved and this methodolog...
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With ESL, you can use Wave as your primary call server and use another call server for lifeline services and mission-critical applications if the Wave is not available. You can offer ESL only to critical users, or to all Wave users.
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