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Instant Messages start out as one-on-one conversations. You start a conversation by hovering over a card in your Directory list, and clicking on the chat bubble icon. When you want to create a multiparty chat session, click the Add a Parti...
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Wave supports ESL for the Edge IP 9800 Series phone family.
If your alternate call server is not another Wave, it must support the same phone family that is used on the Wave. Vertical calls these “Vertical Edge IP 9800 Series phones”, but t...
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If SIP authentication is enabled on the alternate call server, you need to enter the SIP authentication password for the target extension when you program an ESL button.
If your alternate call server is a Wave, this informa...
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Last Updated: 10/18/2021
The Wave IP Knowledge Base provides many how-to guides, troubleshooting documents, and top-level information on Wave. For more detailed information on Wave operation, try the Wave IP Manual, available here: http://help.vertical.com/5/Default.htm ...
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You can test the ESL button on a phone once inbound and outbound routing is configured on the alternate call server. The Wave primary call server does not need to be down to test ESL.
To test making an outbound call via the alternate call s...
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Perform the following tasks on the Wave primary call server:
Obtain the following information from the administrator on the alternate call server:
IP address of the alternate call server and the port number used for IP telepho...
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Last Updated: 09/27/2017
in Wave IP Phones
While on an active call:
Press the Hold button to put the call on hold on the phone. The caller hears system hold music while on hold.
Press Hold again to retrieve the call and make it active. A call on hold on the phone can...
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Last Updated: 09/27/2017
in Wave IP Phones
Press the Redial button to place a call to the last number that you dialed. Your phone activates the speakerphone and places the call.
Lift the handset for privacy.
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Last Updated: 03/01/2017
in Wave IP Common Tasks By default, the prompt for a user to enter an account code prompt is a single beep. Optionally, you can use an alternate verbal account code prompt that may work better for your users. The alternate verbal prompt included in Wave says, “Please en...
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Last Updated: 09/27/2017
in Wave IP Phones
You can retrieve a call that another user has placed on a system park location.
Press the SysParkRt multi-function button.
Enter the slot number provided to you by the person who parked the call.
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