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Last Updated: 10/18/2021
The Wave IP Knowledge Base provides many how-to guides, troubleshooting documents, and top-level information on Wave. For more detailed information on Wave operation, try the Wave IP Manual, available here: http://help.vertical.com/5/Default.htm ...
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Last Updated: 08/13/2021
in Wave IP Troubleshooting If one of the phone numbers your system uses is being flagged as SPAM when you call another party, the issue lies with the called party's phone provider. Because of recent legislation, the TRACED (Telephone Robocall Abuse Criminal Enforcement and D...
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Last Updated: 06/16/2021
in Wave IP Troubleshooting NOTE: Vertical has not experienced this issue first hand and due to 3rd party software being involved, some of those versions may not cause the issue. This information is being provided as-is.
Issue:
During ViewPoint setup on a clien...
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Last Updated: 06/16/2021
in Wave IP Troubleshooting Issue:
On a Wave 7.0 system, someone has reported that the Hunt Group (HG) either is not following the no answer forwarding destination or you've discovered that you cannot set it.
When you edit the HG, the screen appears as below... NO...
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Last Updated: 06/16/2021
in Wave IP Troubleshooting Issue:
On a Wave 7.0 system, after successful migration, or on a new install, the IP phones are not registering.
You are able to verify the following on new installs or migrated systems:
Wave replies to pings.
RDP (Remote Des...
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Last Updated: 05/17/2021
in Wave IP Troubleshooting Products Affected:
CentOS7 based OpenVPN server on Wave 7.0
Issue:
With this particular configuration, when you apply adjustments made to this range, the OpenVPN services will be restarted as expected; however, the cl...
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Last Updated: 05/13/2021
in Wave IP Troubleshooting Products Affected:
9800 series IP phones configured for OpenVPN on Wave 4.0 and later.
Issue
At some remote locations with multiple OpenVPN phones, certain Firewalls (notably Cisco ASA) may have issues with these ...
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Last Updated: 05/13/2021
in Wave IP Troubleshooting Products Affected:
5000i G(igibit) and 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.
Issue
At larger installations, when allocating more than 63 OpenVPN phones, they will not all come up at on...
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Installing an Open VPN Server Virtual Machine is necessary to support remote phones (see OpenVPN Server Overview ). This article outlines the process.
NOTE: Though it is possible to install this VM under Window Server core with the Hyper...
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Last Updated: 03/18/2021
in Wave IP Installation RAS Install SQL
Download Microsoft SQL 2008 R2 (Wave 5.0 & earlier) or Microsoft SQL 2017 (Wave 6.0, with ViewPoint HF 30 or higher, or Wave 7.0).
NOTE: SQL Server 2017 installation steps are very similar to SQL 2008R2, which is de...