Updated Articles

  1. Navigating the Vertical Customer Portal

    Last Updated: 10/06/2020 in Vertical Customer Portal
    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal you can: ...

  2. Update IODD Recovery drive to extend Wave's C drive during system imaging.

    Last Updated: 03/13/2020 in Wave IP Common Tasks
    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions when you image a system.   Depending on the ...

  3. Resize Disk Drive Partitions On The Wave

    Last Updated: 03/13/2020 in Wave IP Common Tasks
    Hard drive partitions on the Wave have historically been limited to a fixed size regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space. Depending on the...

  4. Extend Wave's C drive via GHF

    Last Updated: 03/13/2020 in Wave IP Common Tasks
    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space.   Depending on ...

  5. Recording Archive Server (RAS) Instance Won't Remove from Wave IP

    Last Updated: 04/19/2018 in Wave IP Troubleshooting
    Products Affected: All Wave IP versions, Recording Archive Server   Problem The Wave IP cannot archive calls. The Wave IP retains the old name of a Recording Archive Server (RAS) in the Recordings>Archive settings of User/Gro...

  6. Call Waiting (Edge IP 9800 Phone)

    Last Updated: 09/29/2017 in Wave IP Phones
    If you are on a call, you are alerted when another call comes in: You hear a beep tone over the active conversation. The phone’s LCD displays the incoming caller ID. The indicator on the top edge of the phone blinks. The program...

  7. Edge IP 9800 Phone Features

    Last Updated: 09/29/2017 in Wave IP Phones
    Make a Call Answer a Call End a Call Call Waiting Put a Call on Hold Mute a Call Transfer a Call Forward Calls Conference Last Number Redial Do Not Disturb Speed Dia...

  8. Wave Phonebooks (Edge IP 9800 Phone)

    Last Updated: 09/27/2017 in Wave IP Phones
    Press the Directory button on the phone to access the local and Wave phonebooks.

  9. Voice Messages (Edge IP 9800 Phone)

    Last Updated: 09/27/2017 in Wave IP Phones
    The Message button flashes when the phone’s extension has received a new voicemail. Press the Message button to log in to this extension's mailbox. At the prompt, enter the extension’s voicemail password and then press #. (To log ...

  10. Retrieve Parked Call (Edge IP 9800 Phone)

    Last Updated: 09/27/2017 in Wave IP Phones
    You can retrieve a call that another user has placed on a system park location. Press the SysParkRt multi-function button. Enter the slot number provided to you by the person who parked the call. ...