Updated Articles

  1. Install SQL Server

    Install SQL Download Microsoft SQL 2008 R2 (Wave 5.0 & earlier) or Microsoft SQL 2017 (Wave 6.0, with ViewPoint HF 30 or higher, or Wave 7.0).   NOTE: SQL Server 2017 installation steps are very similar to SQL 2008R2, wh...
  2. Navigating the Vertical Customer Portal

    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal yo...
  3. Update IODD Recovery drive to extend Wave's C drive during system imaging.

    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions when you image a system.   De...
  4. Resize Disk Drive Partitions On The Wave

    Hard drive partitions on the Wave have historically been limited to a fixed size regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space. Depend...
  5. Extend Wave's C drive via GHF

    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space.  &nbs...
  6. Recording Archive Service (RAS) Requirements

    Recording Archive Service PC The Wave IP cannot be used as the RAS PC. The RAS PC must run a supported version of Windows (Windows Server 2012 & 2016, Windows 8.1, & 10, currently build 1909.)  NOTE:   Older ve...
  7. Recording Archive Server (RAS) Instance Won't Remove from Wave IP

    Products Affected: All Wave IP versions, Recording Archive Server   Problem The Wave IP cannot archive calls. The Wave IP retains the old name of a Recording Archive Server (RAS) in the Recordings>Archive se...
  8. Call Waiting (Edge IP 9800 Phone)

    If you are on a call, you are alerted when another call comes in: You hear a beep tone over the active conversation. The phone’s LCD displays the incoming caller ID. The indicator on the top edge of the phone blinks. The p...
  9. Edge IP 9800 Phone Features

    Make a Call Answer a Call End a Call Call Waiting Put a Call on Hold Mute a Call Transfer a Call Forward Calls Conference Last Number Redial Do Not Disturb Speed Dia...
  10. Wave Phonebooks (Edge IP 9800 Phone)

    Press the Directory button on the phone to access the local and Wave phonebooks.