Updated Articles

  1. Wave Lifecycle Announcement- 1/31/24

    Last Updated: 03/29/2024
    The Wave Product has been in the marketplace for over 16 years with tens of thousands of units sold. Due to evolving software requirements from our software partners, such as Microsoft, the Wave product will no longer be able to be supported a...

  2. Introducing Summit2400!

    Last Updated: 11/28/2023
    We're excited to introduce the upcoming Summit2400 ! The Vertical Summit2400 is an intelligent business communications gateway that delivers hybrid and UC-based telephony solutions to meet the evolving needs of small, medium, and large enterpri...

  3. Impact of Internet Explorer retirement on Vertical Wave IP systems.

    Last Updated: 06/23/2023 in Wave IP General Concepts
    You might have heard about Microsoft's recent retirement of Internet Explorer (IE) . Since IE is the only browser supported by the Wave Global Administrator (GA), we wanted to let you know the best practice for continued access moving forward. ...

  4. Remove Automatic Teams Meeting Links

    Last Updated: 01/20/2023 in Vertical Tech Tips
    By default, Outlook automatically adds a Microsoft Teams meeting link to meetings with another person. This occurs even if an 8x8, RingCentral or Zoom meeting is also added. To turn this feature off, follow these steps. From the Windows Outlook cli...

  5. OpenVPN server: Identifying / verifying certificate files on the Wave and OpenVPN server.

    Last Updated: 01/05/2023 in Wave IP Troubleshooting
    Products Affected: OpenVPN server: Vertical provided (CentOS6 or CentOS7 based) or customer provided & the Vertical Wave. Purpose: This article will help you identify where these certificates are stored and assist with...

  6. New Release: Android ViewPoint Mobile 3.0

    Last Updated: 07/25/2022
    Download VPM 3.0 now in the Google Play store. This is a critical update that supports devices running newer Android releases, with several bug fixes and stability improvements. VPM 3.0 is the only release that is fully supported on mobile device...

  7. Login to Wave IP Global Administrator

    Last Updated: 07/25/2022 in Wave IP Common Tasks
    Pre-Requisites Internet Explorer (Version 6.0 or greater) Java Version 8 Update 30 or greater Procedure Open Internet Explorer and enter the URL for your Wave. (The Wave is default configured with the IP http://192.168.205.1)   The login scr...

  8. Using Remote Desktop to Connect to the Wave Server

    Last Updated: 07/25/2022 in Wave IP General Concepts
    On your local Windows PC, to launch Remote Desktop Connection, use one of the following methods: Select Start , and then scroll through the alphabetical list on the left (if your Start screen is set to show as full screen, select All apps, and t...

  9. Wave 7.0: Global Admin applets using RDP

    Last Updated: 07/05/2022
    Issue: Starting in Wave 7.0, when you are logged into the Global Administrator web page and attempt to launch applets that initiate a Remote Desktop connection, e.g. User/Group Management, instead of getting the specific application launched, y...

  10. Recording Archive Service (RAS) Requirements

    Last Updated: 05/05/2022 in Wave IP Installation RAS
    Recording Archive Service PC The Wave IP cannot be used as the RAS PC. The RAS PC must run a supported version of Windows (Windows Server 2012 & 2016, Windows 8.1, & 10, currently build 1909.)  NOTE:   Older versions of Windows,...