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Created On: 09/29/2015
in Wave IP Common Tasks From the PC where the local user exists.
Click on the Start button, type "Administrative Tools" and click on the link that appears.
Find the Local Security Policy link in the list that appears and double-click on ...
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Created On: 09/29/2015
in Wave IP Installation RAS Recording Archive Service PC
The Wave IP cannot be used as the RAS PC.
The RAS PC must run a supported version of Windows (Windows Server 2012 & 2016, Windows 8.1, & 10, currently build 1909.)
NOTE: Older versions of Windows,...
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Created On: 09/29/2015
in Wave IP General Concepts If you record all calls on the Wave IP or even a significant portion of calls (say using Contact Center Queue recording), disk space on the Wave Server can quickly fill up with recordings. The same thing can happen if you have users with thousands...
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Created On: 09/27/2015
in Wave IP Common Tasks Be aware of what Wave backups do and do not contain (see Wave Backups Content ). Backups can run during normal system operation, but on very high traffic systems (especially ones using System or Queue Call Record) this may cause an operational s...
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Created On: 09/27/2015
in Wave IP Common Tasks This process is used after a Business Continuity Service (BCS) failover where the Secondary Wave IP is now the active operational Wave IP. This process assumes that whatever problem existed with the Primary Wave IP has been resolved and this methodo...
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Created On: 09/27/2015
in Wave IP Common Tasks This process is used after a Business Continuity Service (BCS) failover where the Secondary Wave IP is now the active operational Wave. This process assumes that whatever problem existed with the Primary Wave IP has been resolved and this methodolog...
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Created On: 09/27/2015
in Wave IP General Concepts After a Business Continuity Service (BCS) failover, there is a point when the systems need to be recovered to normal operation. There are two different approaches:
Convert Secondary to Primary- The simplest solution is to leave the Second...
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Created On: 09/25/2015
in Wave IP Common Tasks The Wave IP offers a wide variety of communications workflow applications which may be business-critical. For some customers, failover may need to occur if the contact center is not operational. For others, an IVR failure might be the business criti...
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Created On: 09/25/2015
in Wave IP Installation BCS In order for users' phones to operate correctly when failover to the secondary Wave has taken place, each phone must be configured in one of the following ways:
If you are using DHCP , set up the network DHCP server to use Option 150 to ...
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Created On: 09/25/2015
in Wave IP Installation BCS Consider the best balance of timely data versus failover availability when planning your daily BCS backup schedule. BCS performs a system backup on the primary Wave and transfers the data to the secondary Wave at the times of the day that you ...