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Created On: 10/07/2015
in Wave IP Troubleshooting Products Affected: Wave 5.0
Problem
When using the Text to Speech (TTS) voices on Wave 5.0 (using Voice Server 4.0 which is standard), all IVR prompts that use the TTS engine will have a preamble message that states the IVR engine is...
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Created On: 10/02/2015
in Wave IP Common Tasks Questions make up the survey. Build the survey by building questions.
In the IVR, questions are added to the Message section.
Questions are listed on the left-hand side. Add questions by pressing the green button with the cro...
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Created On: 10/02/2015
in Wave IP Common Tasks The IVR Prompt window is used in several locations to build an audio prompt played to the user of the IVR during a call. To build a prompt, use the following process.
Click Build Prompt.
Enter a Description for the prompt in the de...
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Created On: 10/02/2015
in Wave IP General Concepts When creating an Inbound IVR campaign, one of the options is to filter by Caller ID. The Caller Identification Menu is used to filter callers by their Caller ID, only allowing matching callers to proceed to the survey and specifying a different exte...
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Created On: 10/02/2015
in Wave IP Common Tasks
Login to Global Administrator (see Login to Wave IP Global Administrator ).
Select Hunt Groups.
Choose the Applications tab.
Click on New.
Enter a Pilot Number. This will be the extension diale...
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Created On: 10/02/2015
in Wave IP Common Tasks
Log in to Global Administrator (see Login to Wave IP Global Administrator ).
Click on Applications tab.
Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets include one por...
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Created On: 10/02/2015
in Wave IP Common Tasks
Log in to Global Administrator (see Login to Wave IP Global Administrator ).
Click on Applications tab.
Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets include one por...
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Created On: 10/02/2015
in Wave IP Installation
Log in to Global Administrator (see Login to Wave IP Global Administrator ).
Make sure 5.0 HF 1 is loaded. This is not currently included in Vertical Updates so it will need to be manually installed.
Make sure the license key ...
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Created On: 10/02/2015
in Wave IP Common Tasks By default, the prompt for a user to enter an account code prompt is a single beep. Optionally, you can use an alternate verbal account code prompt that may work better for your users. The alternate verbal prompt included in Wave says, “Please en...
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Created On: 10/01/2015
in Wave IP Installation RAS
Click Start and click on Vertical Archive Recording Browser.
The login box appears. Enter the name or IP address of the RAS PC in the server field.
Click OK (no password is needed for initial login).
In the ARB, c...