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Created On: 08/06/2015
in Wave IP Troubleshooting Products Affected: Wave 5.0, Edge IP 9800 series Phones
Problem
When trying to change the extension assigned to a physical phone, the phone continues to show up as the old extension.
Cause
This should only occur...
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Created On: 08/05/2015
in Wave IP Phones A 9800 series phone may need to have all of its' settings erased and the phone returned to the Factory Defaults. This can be done from the phone.
Press the menu button on the front of the phone.
A set of options will appear on...
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Created On: 08/05/2015
in Wave IP Phones Most configuration of the 9800 series IP phones will be done from Wave IP's Global Administrator. However, sometimes it is necessary to know the IP address of the phone. This can be done from the phone itself.
Press the menu button on the f...
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Created On: 08/05/2015
in Wave IP Phones The Edge IP 9840C phone has a 4.3-inch full-color graphic LCD that can display a custom background image such as a company image or logo.
Make sure the image meets required specifications:
Image Specifications: 480x272 BMP file
Bi...
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Created On: 08/05/2015
in Wave IP Phones
Determine the correct time zone for the phone (use a GMT offset chart like this one ).
Modify this file: PHONE1_custom.xml with the correct GMT code. Download the sample file and open it in Notepad.
For areas that do ...
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Created On: 07/28/2015
in Wave IP Installation When setting up a new system there are a few key steps that must be accomplished.
Choose the exterior dialing access code. Both 8 and 9 are configured. 8 is the preferred choice. Disable the first digit not being used (see Selecting the Ex...
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Created On: 07/27/2015
in Wave IP Installation User Templates are not included in a Wave backup. Live Image does include User Templates. User Templates are simply XML files. They can easily be copied from one Wave to another. At least one user license pack must be loaded before using this method...
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Created On: 07/26/2015
in Wave IP Common Tasks Wave can be accessed by another Windows computer using Windows file explorer.
From a Windows PC on the same LAN as the Wave, open Windows Explorer. This can be done by pressing the Windows key and the E key at the same time.
C...
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Created On: 07/26/2015
in Wave IP Common Tasks WARNING: Restoring a Wave backup will wipe all previous settings from a system. The restoring system will be out of service for a period of time that could last up to 2-3 hours for very large backup files. Plan accordingly.
Be aware of what W...
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Created On: 07/26/2015
in Wave IP General Concepts Wave backups contain information on the following:
Wave configuration including users , auto-attendants, trunking, hunt groups, paging, user roles, phone templates etc.
Wave applications including recording, conference rooms, Viewpoint...