Updated Articles

  1. OpenVPN Does Not Fully Configure From Wave IP In Off Wave mode

    Last Updated: 11/10/2015 in Wave IP Troubleshooting
    Products Affected:  Wave 5.0   Problem Using the Vertical OpenVPN image and Wave 5.0, the first time OpenVPN configuration is enabled in the Wave IP, all of the configuration steps do not occur and the OpenVPN server does not ...

  2. Configure Inbound Routing Table

    Last Updated: 11/06/2015 in Wave IP Installation
    The Inbound Routing Table determines the destination of each inbound call. Each Trunk Group  and  SCP can have its own Inbound Routing Table. Inbound Routing Tables can route based on DID , or by schedule , or both. Access the Inbound Routi...

  3. Build IVR Prompt

    Last Updated: 11/05/2015 in Wave IP Common Tasks
    The IVR Prompt window is used in several locations to build an audio prompt played to the user of the IVR during a call. To build a prompt, use the following process. Click Build Prompt.   Enter a Description for the prompt in the de...

  4. Default Music On Hold Files Are Reported As Too Loud

    Last Updated: 11/03/2015 in Wave IP Troubleshooting
    Products Affected:  Wave 2.5 or later   Problem Callers report that the Music On Hold is too loud or too strong.  Cause Prior to Wave version 2.5, there were reports of audio being "too soft" or "inaudible". The de...

  5. Set Music On Hold Files

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    Log in to Global Administrator (see  Login to Wave IP Global Administrator ).   Choose General Settings. Choose the PBX tab.   Select Configure Audio Sources.   Up to 8 music on hold sources can be configu...

  6. Choosing OpenVPN Server Method

    Last Updated: 11/03/2015 in Wave IP General Concepts
    OpenVPN Server is supported in two different configurations on Wave IP. Choose the best option for the Wave IP install. Vertical OpenVPN: Off-Wave This option lets the Wave IP automatically configure and control the OpenVPN deployment. I...

  7. Choosing BCS Recovery Method

    Last Updated: 11/03/2015 in Wave IP General Concepts
    After a Business Continuity Service (BCS) failover, there is a point when the systems need to be recovered to normal operation. There are two different approaches: Convert Secondary to Primary-  The simplest solution is to leave the Second...

  8. Set Voice for Text to Speech (TTS) In IVR

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    Log in to Global Administrator (see  Login to Wave IP Global Administrator ).   Click on Applications tab.   Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets include one por...

  9. Set Permission To Wave IP Buffer folder

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    Using the Recording Archive Service requires having full control of the buffer folder across the network. This requires adding permissions to this folder. Login to the Wave's system desktop (See  Login to System Desktop ).   Click on...

  10. Set Global Administrator user Access Permissions

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    Access Permissions control which parts of Global Administrator a user can access. There are three groups that can be assigned permissions: User, Manager, Enterprise. Any given permission can be set to any of the groups. The groups stack in order fro...