Updated Articles

  1. Create An Application Hunt Group

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    Login to Global Administrator (see  Login to Wave IP Global Administrator ).   Select Hunt Groups.   Choose the Applications tab.   Click on New.   Enter a Pilot Number. This will be the extension diale...

  2. Assign Ports For Outbound IVR Use

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    Log in to Global Administrator (see  Login to Wave IP Global Administrator ).   Click on Applications tab.   Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets include one por...

  3. Create A Shared Network Folder

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    On the PC where the actual network share will reside, open Windows Explorer. Do this using one of these methods: On the keyboard, pressing the Windows Key + E Pressing Start and clicking on Computer.   Navigate ...

  4. Set 'Log on As A Service'

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    From the PC where the local user exists.             Click on the Start button, type "Administrative Tools" and click on the link that appears.   Find the Local Security Policy link in the list that appears and double-click on ...

  5. Transfer Files To And From Wave IP

    Last Updated: 11/03/2015 in Wave IP Common Tasks
    Sometimes it is necessary to copy files to and from a Wave IP. This can be done using Windows Explorer or other tools. Make sure the Wave IP is correctly configured to operate on the network (see  Set IP Network Settings ).   On a cl...

  6. Voice Server IVR Plays Message That IVR Is "Unlicensed" And "Not For Commerical Use"

    Last Updated: 11/03/2015 in Wave IP Troubleshooting
    Products Affected:  Wave 5.0 Problem When using the Text to Speech (TTS) voices on Wave 5.0 (using Voice Server 4.0 which is standard), all IVR prompts that use the TTS engine will have a preamble message that states the IVR engine is...

  7. Logging In To Global Administrator Results In A Blank Page

    Last Updated: 11/03/2015 in Wave IP Troubleshooting
    Products Affected:  Problem Logging in to Global Administrator (see Login to Wave IP Global Administrator ) results in a blank page rather than the login box. No errors or java warnings appear. Cause User may be logg...

  8. Changing The Extension On The Edge IP 9800 Series Phone Doesn't Work

    Last Updated: 11/03/2015 in Wave IP Troubleshooting
    Products Affected: Wave 5.0, Edge IP 9800 series Phones   Problem When trying to change the extension assigned to a physical phone, the phone continues to show up as the old extension. Cause This should only occur...

  9. Cannot Login to Global Administrator And Get Java Warning bar

    Last Updated: 11/03/2015 in Wave IP Troubleshooting
    Products Affected: Affects all Wave Versions   Problem When logging in to Global Administrator, the login box shows up as a blank box with an X in it. Internet Explorer offers a warning bar stating, "Java (TM) was blocked bec...

  10. Log In to Edge IP 9800 Series Phone

    Last Updated: 11/03/2015 in Wave IP Phones
    Check the IP address of the phone ( Find the IP Address of a 9800 Series Phone ). Open a web browser (Chrome works the easiest). Enter http:// :8000 where equals the IP address found in #1. Click on where it says Welcome. ...