Popular Articles

  1. Wave Lifecycle Announcement- 1/31/24

    Last Updated: 03/29/2024
    The Wave Product has been in the marketplace for over 16 years with tens of thousands of units sold. Due to evolving software requirements from our software partners, such as Microsoft, the Wave product will no longer be able to be supported a...

  2. Groups

    Last Updated: 07/13/2017 in ViewPoint Web VPW User Reference Settings
    Groups help you sort and prioritize your directory list. Some groups are created by your administrator, but you can  create groups  of your own as well. You can view and manage your Groups via the  Settings  menu. Manage Groups Add a new ...

  3. OpenVPN server (CentOS 7): client devices are pulling VPN addresses outside of the defined DHCP Address Range.

    Last Updated: 05/17/2021 in Wave IP Troubleshooting
    Products Affected: CentOS7 based OpenVPN server on Wave 7.0   Issue: With this particular configuration, when you apply adjustments made to this range, the OpenVPN services will be restarted as expected; however, the cl...

  4. RingCentral Support for Mitel Phones

    Last Updated: 02/10/2022 in Vertical Tech Tips
    Thinking about making the switch to RingCentral's all-in-one cloud platform? Make the transition a little easier by bringing your current Mitel phones with you. Only certain models and release dates of phones are currently supported. Let Vertic...

  5. Forward 8x8 Voicemails

    Last Updated: 04/13/2022 in Vertical Tech Tips
    Your 8x8 Virtual Office phone system allows you to forward or transfer any voicemail message you receive to another extension within your system with a few button pushes. Transfer voicemails to another extension. Access your voicemail inbo...

  6. 9800 series phones using OpenVPN always use source port UDP 1194.

    Last Updated: 05/13/2021 in Wave IP Troubleshooting
    Products Affected: 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.   Issue At some remote locations with multiple OpenVPN phones, certain Firewalls (notably Cisco ASA) may have issues with these ...

  7. Introducing Summit2400!

    Last Updated: 11/28/2023
    We're excited to introduce the upcoming Summit2400 ! The Vertical Summit2400 is an intelligent business communications gateway that delivers hybrid and UC-based telephony solutions to meet the evolving needs of small, medium, and large enterpri...

  8. My Phone Number Is Coming Up Listed As SPAM On A Phone Carrier

    Last Updated: 08/13/2021 in Wave IP Troubleshooting
    If one of the phone numbers your system uses is being flagged as SPAM when you call another party, the issue lies with the called party's phone provider. Because of recent legislation, the TRACED (Telephone Robocall Abuse Criminal Enforcement and D...

  9. Update IODD Recovery drive to extend Wave's C drive during system imaging.

    Last Updated: 03/13/2020 in Wave IP Common Tasks
    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions when you image a system.   Depending on the ...

  10. Polycom VVX 500 or VVX 600 - 20 second audio delay to external party

    Last Updated: 01/31/2022 in Wave IP Troubleshooting
    Issue: On a Wave system, when a Polycom VVX 500 or VVX 600 user is connected to a caller on an external SIP trunk, the external user may not hear them for about 20 seconds. Affected calls have one or more of the following attibutes... ...