Navigate the App

The ViewPoint Web screen is divided into 3 sections: 

Top bar

  • Avatar
  • Settings
  • Alerts.  Alerts you to missed  calls or chats or if you have received new voicemails.

Left panel

  • Directory. View directories, including the Full Directory, Company Users, your Favorites, Groups, and Public and Private ViewPoint Contacts. 
  • Conversations. Show active conversations (chats, voice, video, and conference calls).
  • History. View call and chat logs, voicemail and call recording history.

Right panel

Contents will change depending on what's selected in the left panel, but can include:

  • Details about the current conversation
  • An action in progress, for example a call transfer
  • Available Actions tabs, for example Notes, Dial Pad, and Conference Participants.