Updated Articles

  1. Add Firewall Exception for SQL

    Click Start and type Firewall to find the Firewall application.    Click on the Windows Firewall application to launch it.   Click on Advanced Settings.   Click on Inbound Rules.   Click New Rule.   ...
  2. Install Recording Archive Service (RAS) START HERE

    The Recording Archive Service (RAS) is used to off-load call recordings from the Wave IP (see  Recording Archive Service (RAS) Overview ). Review all requirements (See  Recording Archive Service (RAS) Requirements ).   Identify and s...
  3. Configure Vertical OpenVPN: Off-Wave

    The first step is to configure the OpenVPN Server with an IP address. with the Off-Wave configuration mode, this will be the only step that requires logging on to the OpenVPN server. See  Set OpenVPN Server IP Address .   Next, set up the...
  4. Install OpenVPN Server Virtual Machine (VM)

    Installing an Open VPN Server Virtual Machine is necessary to support remote phones (see  OpenVPN Server Overview ). This article outlines the process. Pre-Requisites Install VMWare   Hypervisor (see videos in  VMWare instruction...
  5. Configure VPN Phones using Wave IP for OpenVPN: Custom Deployment

    Login to User/Group Management (see  Login to User/Group Management ). Double-click on the User in the Users list to open the user record. NOTE:   The user must be configured with a supported IP phone type (Edge 9800 series phon...
  6. Set OpenVPN Server IP Address

    Login to the OpenVPN Server (see  Login to OpenVPN Server ). From the desktop, click System > Preferences > Network Connections. On the Wired tab, click Add. If a network connection is already displayed, click Edit i...
  7. Configure the Network to Support OpenVPN Server

    Configure the network router to forward port 1194 to port 1194 on the OpenVPN server.  NOTE:   It is possible to use a different public port than 1194. Just make sure that the port forward on the router still points to 1194 on the Open Serve...
  8. Configure VPN Phones using Wave IP for Vertical OpenVPN: Off-Wave

    NOTE:   When using 9800 series IP phones, it is highly recommended that the VPN phones not use the "Log in to Device" method for initial configuration. Explicitly set the phone's MAC address instead.   Login to User/Group Management...
  9. OpenVPN Server Requirements

    The Open VPN server is provided as a virtual machine disk image formatted for use with VMWare's vSphere Hypervisor (also known as ESXI).  VMware vSphere Hypervisor is a free platform for running a virtual machine on an applications server (avail...
  10. Plan the Business Continuity Service (BCS) backup schedule

    Consider the best balance of timely data versus failover availability when planning your daily BCS backup schedule. BCS performs a system backup on the primary Wave and transfers the data to the secondary Wave at the times of the day that you ...