New Articles

  1. Wave 7.0: Hunt Group No Answer forwarding

    Created On: 06/16/2021 in Wave IP Troubleshooting
    Issue: On a Wave 7.0 system, someone has reported that the Hunt Group (HG) either is not following the no answer forwarding destination or you've discovered that you cannot set it. When you edit the HG, the screen appears as below...   NO...

  2. Wave 7.0: IP phones are not registering on new install or after migration.

    Created On: 06/16/2021 in Wave IP Troubleshooting
    Issue: On a Wave 7.0 system, after successful migration, or on a new install, the IP phones are not registering.  You are able to verify the following on new installs or migrated systems: Wave replies to pings. RDP (Remote Des...

  3. OpenVPN server: Identifying / verifying certificate files on the Wave and OpenVPN server.

    Created On: 05/17/2021 in Wave IP Troubleshooting
    Products Affected: OpenVPN server: Vertical provided (CentOS6 or CentOS7 based) or customer provided & the Vertical Wave. Purpose: This article will help you identify where these certificates are stored and assist with...

  4. OpenVPN server (CentOS 7): client devices are pulling VPN addresses outside of the defined DHCP Address Range.

    Created On: 05/17/2021 in Wave IP Troubleshooting
    Products Affected: CentOS7 based OpenVPN server on Wave 7.0   Issue: With this particular configuration, when you apply adjustments made to this range, the OpenVPN services will be restarted as expected; however, the cl...

  5. Navigating the Vertical Customer Portal

    Created On: 10/06/2020 in Vertical Customer Portal
    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal you can: ...

  6. Install OpenVPN Server Virtual Machine (VM) on Hyper-V

    Created On: 04/30/2020 in Wave IP Installation OpenVPN Server
    Installing an Open VPN Server Virtual Machine is necessary to support remote phones (see  OpenVPN Server Overview ). This article outlines the process. NOTE:   Though it is possible to install this VM under Window Server core with the Hyper...

  7. 9800 series phones using OpenVPN always use source port UDP 1194.

    Created On: 04/23/2020 in Wave IP Troubleshooting
    Products Affected: 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.   Issue At some remote locations with multiple OpenVPN phones, certain Firewalls (notably Cisco ASA) may have issues with these ...

  8. Issues getting more than 63 OpenVPN phones connected successfully.

    Created On: 04/23/2020 in Wave IP Troubleshooting
    Products Affected: 5000i G(igibit)  and 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.   Issue At larger installations, when allocating more than 63 OpenVPN phones, they will not all come up at on...

  9. Update IODD Recovery drive to extend Wave's C drive during system imaging.

    Created On: 03/13/2020 in Wave IP Common Tasks
    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions when you image a system.   Depending on the ...

  10. Extend Wave's C drive via GHF

    Created On: 03/13/2020 in Wave IP Common Tasks
    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space.   Depending on ...