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Created On: 04/01/2022
in Wave IP Troubleshooting Versions addressed in this article:
Wave 6.0
Wave 7.0
NOTE: It is possible to recover the Java in earlier releases of Wave; but there are multiple Java components involved & not all of the correct files are present on these ...
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Created On: 02/09/2022
in Vertical Tech Tips Thinking about making the switch to RingCentral's all-in-one cloud platform? Make the transition a little easier by bringing your current Mitel phones with you.
Only certain models and release dates of phones are currently support...
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Created On: 01/31/2022
in Wave IP Troubleshooting Issue:
On a Wave system, when a Polycom VVX 500 or VVX 600 user is connected to a caller on an external SIP trunk, the external user may not hear them for about 20 seconds.
Affected calls have one or more of the following attibutes...
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Created On: 01/31/2022
in Wave IP Troubleshooting Issue:
On a Wave system, Certified Third Party IP phones, e.g. Polycom VVX models, are not receiving a system-wide page, *11. They are however able to be paged when placed in an individual page zone.
Cause:
This issue...
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Created On: 01/26/2022
in Vertical Tech Tips It’s easy to schedule meetings with people, but what do you do when you need to add people on the fly? 8x8 Meetings allows you to invite other people to the meeting via phone call, e-mail, text message, or invite to another conference sys...
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Created On: 01/26/2022
in Vertical Tech Tips Make your 8x8 Work status more effective by linking your real-world activity. You can connect your calendar and your computer activity to your account with these easy steps.
8x8 Work - Desktop
Step 1:
Click on the gear icon ...
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Created On: 01/21/2022
in Wave IP Common Tasks Issue:
911 calls are being placed from a system and it needs to be determined where the calls are originating.
Details:
There are several methods with which these calls can be reviewed / tracked.
Emergency Alert:
When ...
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Created On: 10/18/2021
The Wave IP Knowledge Base provides many how-to guides, troubleshooting documents, and top-level information on Wave. For more detailed information on Wave operation, try the Wave IP Manual, available here: http://help.vertical.com/5/Default.htm ...
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Created On: 08/13/2021
in Wave IP Troubleshooting If one of the phone numbers your system uses is being flagged as SPAM when you call another party, the issue lies with the called party's phone provider. Because of recent legislation, the TRACED (Telephone Robocall Abuse Criminal Enforcement a...
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Created On: 06/16/2021
in Wave IP Troubleshooting NOTE: Vertical has not experienced this issue first hand and due to 3rd party software being involved, some of those versions may not cause the issue. This information is being provided as-is.
Issue:
During ViewPoint setup ...