New Articles

  1. Activate Wave Licenses

    Login to Wave. (see  Login to Wave IP Global Administrator ).   From here there are two options: If the Wave has internet access and can reach this address for one-click activation of licenses (see One-Click Activation ). ...
  2. Manually Add License Key

    Licenses can be added manually by typing in the key code. Login to Wave. (see  Login to Wave IP Global Administrator ).   Choose Software Licenses.   Click Add to enter the license key.   Choose the right prod...
  3. Add Licenses to Wave

    Login to Wave. (see  Login to Wave IP Global Administrator ).   From here there are two options: Add licenses with a License File (see  Import License File ) Add licenses with a License Key (see  Manually Add License Key ). ...
  4. Import License File

    Login to Wave. (see  Login to Wave IP Global Administrator ).   Choose Software Licenses.   On the Software Licenses page choose Import.   Choose Import License File.   Browse to the license file you re...
  5. Required Company Settings

    Every Wave should have unique information entered into it. The Company Name , and Main Number fields can be used by the system for outbound CallerID. The Serial Number field is used in various reports to uniquely identify the Wave from other sy...
  6. Manual Software Install

    If the Wave cannot reach the internet or there's another reason not to use Vertical Updates, it is still possible to use a CAB file to manually update the Wave. Note:   Be sure to read the Release Notes for any software before you manually instal...
  7. Use Vertical Updates

    Vertical Updates is used to keep your Wave current with the most up-to-date software. Follow these steps to set up Vertical Updates. Login to Wave (see  Login to Wave IP Global Administrator ).   Click on Software Updates.   ...
  8. Set IP Network Settings

    Login to Global Administrator (see  Login to Wave IP Global Administrator ).   Choose IP Network Settings.   Enter the IP Address, Subnet, and Default Gateway for your network. These are the settings for your VAM. ...
  9. Configure Client Computer's Internet Explorer To Allow GA Login

    If the Wave is not in the normal local network of the client computer, then Internet Explorer will restrict the running of Java applets normally. These applets are used to to login to and run many Wave administration tasks. To properly access the W...
  10. Install MRM on an ISC3 Wave IP 500

    Only one MRM can be installed in a  Wave. Only an MRM-A can be installed on an IP 500. These instructions apply only to an ISC3 Wave IP 500. (For an IP 2500 see  Install an MRM on an ISC3 Wave IP 2500. ) Shutdown the Wave properly (either f...