New Articles

  1. Import Users

    There are two parts to importing users. First, prepare the import file. Second, import the file. Prepare Import File If any custom user templates, phone templates, access profiles are being used on this particular install, then enter...
  2. Add Analog Trunks

    Connecting analog trunks to the Wave requires the appropriate physical ports. Some analog trunks ports are included on the Wave hardware (2 on the IP 500 and 4 on the IP 2500.) Additional ports can be added with Wave expansion cards (See  Install Ex...
  3. Configure Trunk Groups

    Trunk groups are used to associate multiple phone lines together. This allows configuring common inbound and outbound routing sessions. Trunk groups are only used for TDM trunks (either digital or analog). SIP trunks are configured using an SC...
  4. Configure Inbound Routing Table

    The Inbound Routing Table determines the destination of each inbound call. Each Trunk Group  and  SCP can have its own Inbound Routing Table. Inbound Routing Tables can route based on DID , or by schedule , or both. Access the Inbound Routi...
  5. Add a SIP Trunk (SCP)

    SIP Trunks are added in Wave using a Signal Control Point (SCP). Add one for a given SIP trunk provider (no matter how many simultaneous SIP calls it can handle). The system must have a SIP Trunking license installed ( See  Add Licenses to Wave ). ...
  6. Set Up Trunks

    Settin up Wave phone trunks for inbound and outbound calling. The Wave includes two major types of trunks: SIP trunks or Voice Over IP (VOIP) trunks. To configure these see  Add a SIP Trunk (SCP) . TDM trunks which are divided into: ...
  7. Set Resource Management

    Wave includes configurable media resources that can be optimized for different uses. These resources are allocated in Resource Management. This applet also includes the Resource Management Advisor which will suggest specific settings for specific us...
  8. Set Wave System Time Zone

    Login to Global Administrator (see  Login to Wave IP Global Administrator ).   Choose "Date and Time" from Global Administrator.   A Remote Desktop dialog will appear. Press the Connect button.  Note:   If this box do...
  9. Use Off-Line Activation of Software Licenses

    All licenses need to be activated before the trial period expires. If the Wave has internet access and can access this  address , then use one-click activation. Note:   Until licenses are activated, there will be a notification on each GA logi...
  10. Use One-Click Activation of Software Licenses

    All licenses need to be activated before the trial period expires. If the Wave has internet access and can access this address , then use one-click activation. Note:   Until licenses are activated, there will be a notification on each GA logi...