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Groups help you sort and prioritize your directory list. Some groups are created by your administrator, but you can create groups of your own as well. You can view and manage your Groups via the Settings menu. Manage Groups Add a new ...
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Last Updated: 06/16/2021
in Wave IP Troubleshooting Issue:
On a Wave 7.0 system, someone has reported that the Hunt Group (HG) either is not following the no answer forwarding destination or you've discovered that you cannot set it.
When you edit the HG, the screen appears as below... NO...
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Last Updated: 01/27/2022
in Wave IP Common Tasks Issue:
911 calls are being placed from a system and it needs to be determined where the calls are originating.
Details:
There are several methods with which these calls can be reviewed / tracked.
Emergency Alert:
When ...
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Last Updated: 02/10/2022
in Vertical Tech Tips It’s easy to schedule meetings with people, but what do you do when you need to add people on the fly? 8x8 Meetings allows you to invite other people to the meeting via phone call, e-mail, text message, or invite to another conference system.
8...
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Last Updated: 04/13/2022
in Vertical Tech Tips 8x8 makes it easy to work on the go. Make sure your business phone E-911 address stays up-to-date as you switch to your home or mobile office.
8x8 Work - Desktop
Step 1:
Click on the gear icon in the bottom left side of the window...
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Last Updated: 06/16/2021
in Wave IP Troubleshooting Issue:
On a Wave 7.0 system, after successful migration, or on a new install, the IP phones are not registering.
You are able to verify the following on new installs or migrated systems:
Wave replies to pings.
RDP (Remote Des...
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Last Updated: 06/16/2021
in Wave IP Troubleshooting NOTE: Vertical has not experienced this issue first hand and due to 3rd party software being involved, some of those versions may not cause the issue. This information is being provided as-is.
Issue:
During ViewPoint setup on a clien...
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Last Updated: 01/31/2022
in Wave IP Troubleshooting Issue:
On a Wave system, Certified Third Party IP phones, e.g. Polycom VVX models, are not receiving a system-wide page, *11. They are however able to be paged when placed in an individual page zone.
Cause:
This issue has been ...