New Articles

  1. ViewPoint: TAPI configuration freezing during install (field reported issue)

    NOTE:   Vertical has not experienced this issue first hand and due to 3rd party software being involved, some of those versions may not cause the issue.  This information is being provided as-is. Issue: During ViewPoint setup ...
  2. Wave 7.0: Hunt Group No Answer forwarding

    Issue: On a Wave 7.0 system, someone has reported that the Hunt Group (HG) either is not following the no answer forwarding destination or you've discovered that you cannot set it. When you edit the HG, the screen appears as below...&n...
  3. Wave 7.0: IP phones are not registering on new install or after migration.

    Issue: On a Wave 7.0 system, after successful migration, or on a new install, the IP phones are not registering.  You are able to verify the following on new installs or migrated systems: Wave replies to pings. RDP (Remot...
  4. OpenVPN server: Identifying / verifying certificate files on the Wave and OpenVPN server.

    Products Affected: OpenVPN server: Vertical provided (CentOS6 or CentOS7 based) or customer provided & the Vertical Wave. Purpose: This article will help you identify where these certificates are stored and assist ...
  5. OpenVPN server (CentOS 7): client devices are pulling VPN addresses outside of the defined DHCP Address Range.

    Products Affected: CentOS7 based OpenVPN server on Wave 7.0   Issue: With this particular configuration, when you apply adjustments made to this range, the OpenVPN services will be restarted as expected; howev...
  6. Navigating the Vertical Customer Portal

    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal yo...
  7. Install OpenVPN Server Virtual Machine (VM) on Hyper-V

    Installing an Open VPN Server Virtual Machine is necessary to support remote phones (see  OpenVPN Server Overview ). This article outlines the process. NOTE:   Though it is possible to install this VM under Window Server core with...
  8. 9800 series phones using OpenVPN always use source port UDP 1194.

    Products Affected: 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.   Issue At some remote locations with multiple OpenVPN phones, certain Firewalls (notably Cisco ASA) may have issues with t...
  9. Issues getting more than 63 OpenVPN phones connected successfully.

    Products Affected: 5000i G(igibit)  and 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.   Issue At larger installations, when allocating more than 63 OpenVPN phones, they will not all com...
  10. Update IODD Recovery drive to extend Wave's C drive during system imaging.

    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions when you image a system.   De...