While On a Call

Articles

Transfer a Call
To transfer your call, click the Transfer tab at the bottom of the call window.  In the Transfer tab, select a person to add from the selected directory and then click the Connect button to call them. On the Transferring screen, ...
Ad Hoc Conference Call
To create an Ad Hoc Conference call, click the Add Participant tab at the bottom of the call window. In the Add Participant tab, select a person to add from the selected directory and then click the Connect button to call them. ...
Add Notes to a Call
To add Notes to you call while the call is in progress, select the Notes tab at the bottom of the call window.    Then click in the Notes text area: You can also add, view and edit call notes after the call has ended by s...
Record a Call
To record a call in progress, click the Record tab at the bottom of the call window.  On the Record a Call tab, click Start Record. After you start recording, you can choose to Pause (and then Resume) call recording, or to Stop your recordi...
Use the Dialpad within a Call
When you are on a call, you can "dial 1" to initiate another call by clicking the Dialpad tab within your call window. This will open your in-call Dialpad. Note: Do not use the Dialpad in the Directory tab to...
Put a Call on Hold
To put your call on hold, click the Hold button. Click the button again to take the call off hold. ...
Mute a Call
To mute a call, click the Mute button. Click the button again to unmute the call.