Updated Articles

  1. Recording Archive Service (RAS) Requirements

    Recording Archive Service PC The Wave IP cannot be used as the RAS PC. The RAS PC must run a supported version of Windows (Windows 2008 Server, Windows 7, Windows 8.1)  NOTE:   Older versions of Windows, such as Window...
  2. Recording Archive Server (RAS) Instance Won't Remove from Wave IP

    Products Affected: All Wave IP versions, Recording Archive Server   Problem The Wave IP cannot archive calls. The Wave IP retains the old name of a Recording Archive Server (RAS) in the Recordings>Archive se...
  3. Call Waiting (Edge IP 9800 Phone)

    If you are on a call, you are alerted when another call comes in: You hear a beep tone over the active conversation. The phone’s LCD displays the incoming caller ID. The indicator on the top edge of the phone blinks. The p...
  4. Edge IP 9800 Phone Features

    Make a Call Answer a Call End a Call Call Waiting Put a Call on Hold Mute a Call Transfer a Call Forward Calls Conference Last Number Redial Do Not Disturb Speed Dia...
  5. Wave Phonebooks (Edge IP 9800 Phone)

    Press the Directory button on the phone to access the local and Wave phonebooks.
  6. Voice Messages (Edge IP 9800 Phone)

    The Message button flashes when the phone’s extension has received a new voicemail. Press the Message button to log in to this extension's mailbox. At the prompt, enter the extension’s voicemail password and then p...
  7. Retrieve Parked Call (Edge IP 9800 Phone)

    You can retrieve a call that another user has placed on a system park location. Press the SysParkRt multi-function button. Enter the slot number provided to you by the person who parked the call. ...
  8. Mute Call (Edge IP 9800 Phone)

    While on an active call: Press the Mute button to disable outbound audio from the phone on whichever audio path you are currently using (handset, speakerphone, or headset). You will still hear inbound audio from the call while the cal...
  9. Conference (Edge IP 9800 Phone)

    You can conference several calls together into a conference. The maximum number of parties allowed in a conference is determined by your phone system administrator. Place a call to the first party. Press the Conference multi...
  10. Hold Call (Edge IP 9800 Phone)

    While on an active call: Press the Hold button to put the call on hold on the phone. The caller hears system hold music while on hold. Press Hold again to retrieve the call and make it active. A call on hold on the phone can...