Updated Articles

  1. Install OpenVPN Server Virtual Machine (VM) on Hyper-V

    Installing an Open VPN Server Virtual Machine is necessary to support remote phones (see  OpenVPN Server Overview ). This article outlines the process. NOTE:   Though it is possible to install this VM under Window Server core with...
  2. 9800 series phones using OpenVPN always use source port UDP 1194.

    Products Affected: 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.   Issue At some remote locations with multiple OpenVPN phones, certain Firewalls (notably Cisco ASA) may have issues with t...
  3. Issues getting more than 63 OpenVPN phones connected successfully.

    Products Affected: 5000i G(igibit)  and 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.   Issue At larger installations, when allocating more than 63 OpenVPN phones, they will not all com...
  4. Update IODD Recovery drive to extend Wave's C drive during system imaging.

    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions when you image a system.   De...
  5. Resize Disk Drive Partitions On The Wave

    Hard drive partitions on the Wave have historically been limited to a fixed size regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space. Depend...
  6. Extend Wave's C drive via GHF

    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space.  &nbs...
  7. Install SQL Server

    Install SQL Download Microsoft SQL 2008 R2 (Wave 5.0 & earlier) or Microsoft SQL 2017 (Wave 6.0, with ViewPoint HF 30 or higher, or Wave 7.0).   NOTE: SQL Server 2017 installation steps are very similar to SQL 2008R2, wh...
  8. Recording Archive Service (RAS) Requirements

    Recording Archive Service PC The Wave IP cannot be used as the RAS PC. The RAS PC must run a supported version of Windows (Windows Server 2012 & 2016, Windows 8.1, & 10, currently build 1909.)  NOTE:   Older ve...
  9. Recording Archive Server (RAS) Instance Won't Remove from Wave IP

    Products Affected: All Wave IP versions, Recording Archive Server   Problem The Wave IP cannot archive calls. The Wave IP retains the old name of a Recording Archive Server (RAS) in the Recordings>Archive se...
  10. Call Waiting (Edge IP 9800 Phone)

    If you are on a call, you are alerted when another call comes in: You hear a beep tone over the active conversation. The phone’s LCD displays the incoming caller ID. The indicator on the top edge of the phone blinks. The p...