General Concepts

Articles

Emergency Numbers
Wave IP considers certain dial strings to be "emergency numbers" and treats them differently. To set up an emergency number see  Configure Special Digits .   The ways that emergency numbers are different: Emergenc...
Recording Archive Service (RAS) Overview
If you record all calls on the Wave IP or even a significant portion of calls (say using Contact Center Queue recording), disk space on the Wave Server can quickly fill up with recordings. The same thing can happen if you have users with thou...
Wave Backup Content
Wave backups contain information on the following: Wave configuration including users , auto-attendants, trunking, hunt groups, paging, user roles, phone templates etc. Wave applications including recording, conference rooms, Viewpoint...
OpenVPN Server Overview
The OpenVPN server offers the ability for remote phones to securely work as if they were on the same network as the Wave IP. This includes supporting ViewPoint Mobile softphones. If an installation needs remote phones or has ViewPoint Mobile users t...
Choosing OpenVPN Server Method
OpenVPN Server is supported in two different configurations on Wave IP. Choose the best option for the Wave IP install. Vertical OpenVPN: Off-Wave This option lets the Wave IP automatically configure and control the OpenVPN dep...
Business Continuity Service (BCS) Overview
Wave Business Continuity Service (BCS) performs automated backups from the primary Wave to a second Wave that is active on the network and available for failover as needed. The failover process supports all Wave applications, including Conta...
Choosing BCS Recovery Method
After a Business Continuity Service (BCS) failover, there is a point when the systems need to be recovered to normal operation. There are two different approaches: Convert Secondary to Primary-  The simplest solution is to leave the S...
Inbound IVR and Caller ID
When creating an Inbound IVR campaign, one of the options is to filter by Caller ID. The Caller Identification Menu is used to filter callers by their Caller ID, only allowing matching callers to proceed to the survey and specifying a diff...