Common Tasks

Articles

Login to User/Group Management
Login to Global Administrator (see  Login to Wave IP Global Administrator ).   Select User/Group Management.   An RDP dialog will appear on the screen. Click Connect.  Note:   If this box does not ...
Login to Wave IP Global Administrator
Pre-Requisites Internet Explorer (Version 6.0 or greater) Java Version 8 Update 30 or greater (verify your version here ) Procedure Open Internet Explorer and enter the URL for your Wave. (The Wave is default configure...
Login to OpenVPN Server
There are three possibilities: Custom, Applications Server , Vertical OpenVPN Image Using a custom OpenVPN Server  will require using the login procedure for that device.  NOTE:  This option refers to   a&nbs...
View License Status
When upgrading to a new version or working with customer service on a licensing question, the License Status report is useful. You can run it using the following steps: Login to Global Administrator (see  Login to Wave IP Global Admini...
Login to System Desktop
Login to Global Administrator (see  Login to Wave IP Global Administrator ).   Select System Desktop.   A Warning Message will appear. Hit OK.   An RDP dialog will appear on the screen. Click Co...
Failover using Business Continuity Service (BCS)
The Wave IP offers a wide variety of communications workflow applications which may be business-critical. For some customers, failover may need to occur if the contact center is not operational. For others, an IVR failure might be the business criti...
Transfer Files To And From Wave IP
Sometimes it is necessary to copy files to and from a Wave IP. This can be done using Windows Explorer or other tools. Make sure the Wave IP is correctly configured to operate on the network (see  Set IP Network Settings ).   ...
Restoring Wave from Backup
WARNING:  Restoring a Wave backup will wipe all previous settings from a system. The restoring system will be out of service for a period of time that could last up to 2-3 hours for very large backup files. Plan accordingly. Be aware of w...
Access a Wave Network Share
Wave can be accessed by another Windows computer using Windows file explorer. From a Windows PC on the same LAN as the Wave, open Windows Explorer. This can be done by pressing the Windows key and the E key at the same time.   ...
Synch Wave Time
Wave gets its time from NTP servers (by default it is set to check with Time.NIST.Gov). When initially configuring Wave or if the Wave has been isolated from the internet for significant time, a time synchronization event may not occur. This article...
Change LLDP-MED settings for All IP Phones
LLDP-MED ( Link Layer Discover Protocol-Media Endpoint Discovery ) is a setting broadcast by network switches to provide information on capabilities and auto discovery of LAN Policies (such as VLANs, QOS, etc.) This allows phones to d...
Resize Disk Drive Partitions On The Wave
Hard drive partitions on the Wave have historically been limited to a fixed size regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space. Depend...
Add Public ViewPoint Groups
ViewPoint Groups are used mainly for display in all versions of ViewPoint. The default configuration database disables the 'View All Tab' permission for Users so it's important to add users to the existing Company ViewPoint Group. ...
Set Music On Hold Files
Log in to Global Administrator (see  Login to Wave IP Global Administrator ).   Choose General Settings. Choose the PBX tab.   Select Configure Audio Sources.   Up to 8 music on hold so...
Recover BCS- Keeping Secondary System Active
This process is used after a Business Continuity Service (BCS) failover where the Secondary Wave IP is now the active operational Wave. This process assumes that whatever problem existed with the Primary Wave IP has been resolved and this methodolog...
Recover BCS- Restoring Primary to Service
This process is used after a Business Continuity Service (BCS) failover where the Secondary Wave IP is now the active operational Wave IP. This process assumes that whatever problem existed with the Primary Wave IP has been resolved and this methodo...
Backup a Wave IP
Be aware of what Wave backups do and do not contain (see  Wave Backups Content ). Backups can run during normal system operation, but on very high traffic systems (especially ones using System or Queue Call Record) this may cause an operatio...
Set 'Log on As A Service'
From the PC where the local user exists.             Click on the Start button, type "Administrative Tools" and click on the link that appears.   Find the Local Security Policy link ...
Set Permission To Wave IP Buffer folder
Using the Recording Archive Service requires having full control of the buffer folder across the network. This requires adding permissions to this folder. Login to the Wave's system desktop (See  Login to System Desktop ). ...
Add a Global Administrator User
Login to Global Administrator ( Login to Wave IP Global Administrator ).   Click on Password Administration.   Click on the New button to add an account.    Enter a user name (this must be all o...
Set Global Administrator user Access Permissions
Access Permissions control which parts of Global Administrator a user can access. There are three groups that can be assigned permissions: User, Manager, Enterprise. Any given permission can be set to any of the groups. The groups stack in order fro...
Create A Shared Network Folder
On the PC where the actual network share will reside, open Windows Explorer. Do this using one of these methods: On the keyboard, pressing the Windows Key + E Pressing Start and clicking on Computer.   Navi...
Set Voice for Text to Speech (TTS) In IVR
Log in to Global Administrator (see  Login to Wave IP Global Administrator ).   Click on Applications tab.   Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets ...
Assign Ports For Outbound IVR Use
Log in to Global Administrator (see  Login to Wave IP Global Administrator ).   Click on Applications tab.   Click on Voice Server (note, this requires having Voice Server ports installed. All Wave license sets ...
Create An Application Hunt Group
Login to Global Administrator (see  Login to Wave IP Global Administrator ).   Select Hunt Groups.   Choose the Applications tab.   Click on New.   Enter a Pilot Number. This wi...
Build IVR Prompt
The IVR Prompt window is used in several locations to build an audio prompt played to the user of the IVR during a call. To build a prompt, use the following process. Click Build Prompt.   Enter a Description for the prompt in t...
Add IVR Questions
Questions make up the survey. Build the survey by building questions.  In the IVR, questions are added to the Message section.   Questions are listed on the left-hand side. Add questions by pressing the green button wi...