New Articles

  1. Install OpenVPN Server Virtual Machine (VM) on Hyper-V

    Installing an Open VPN Server Virtual Machine is necessary to support remote phones (see  OpenVPN Server Overview ). This article outlines the process. NOTE:   Though it is possible to install this VM under Window Server core with...
  2. 9800 series phones using OpenVPN always use source port UDP 1194.

    Products Affected: 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.   Issue At some remote locations with multiple OpenVPN phones, certain Firewalls (notably Cisco ASA) may have issues with t...
  3. Issues getting more than 63 OpenVPN phones connected successfully.

    Products Affected: 5000i G(igibit)  and 9800 series IP phones configured for OpenVPN on Wave 4.0 and later.   Issue At larger installations, when allocating more than 63 OpenVPN phones, they will not all com...
  4. Update IODD Recovery drive to extend Wave's C drive during system imaging.

    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions when you image a system.   De...
  5. Extend Wave's C drive via GHF

    Hard drive partitions on the Wave have historically been limited to a fixed size  regardless of the actual hard disk size, resulting in unused, inaccessible space. Now you can extend disk drive partitions to access that unused space.  &nbs...
  6. Edge IP 9800 Phone Features

    Make a Call Answer a Call End a Call Call Waiting Put a Call on Hold Mute a Call Transfer a Call Forward Calls Conference Last Number Redial Do Not Disturb Speed Dia...
  7. Voice Messages (Edge IP 9800 Phone)

    The Message button flashes when the phone’s extension has received a new voicemail. Press the Message button to log in to this extension's mailbox. At the prompt, enter the extension’s voicemail password and then p...
  8. Retrieve Parked Call (Edge IP 9800 Phone)

    You can retrieve a call that another user has placed on a system park location. Press the SysParkRt multi-function button. Enter the slot number provided to you by the person who parked the call. ...
  9. Wave Phonebooks (Edge IP 9800 Phone)

    Press the Directory button on the phone to access the local and Wave phonebooks.
  10. Call Log (Edge IP 9800 Phone)

    The call log on your phone shows calls made and received on the phone. Note that this is not t the Wave system call log, and it is not a comprehensive log for this extension’s call activity. Press the CallLog multi-function butt...