QUICK START for VPW Users

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ViewPoint Web Overview
ViewPoint Web (VPW) is a web-based application that you can use to make and receive calls and more .  Once you are registered, you can sign in securely without requiring a VPN connection to the Wave. After signing in, you can access a full set...
Ways you can use VPW
There are 2 ways to use VPW: Use the built-in VPW softphone to make and receive calls using your browser: Video calls, audio calls, and IMs. You must use Chrome as your browser for video calls. Select Browser (Secondary Softphone) as your...
Initial Setup
Initial Setup When you start to use VPW, you'll want to go to click on your Avatar to perform the following tasks. Later, as you become more familiar with VPW, you can return to your settings to access all of your  settings . Clic...
Set Up Click to Dial
With Click to Dial and Chrome as your browser, you can simply click on a phone number on a web page to place a call using VPW. ( Details ) ViewPoint Web - Click to Dial is a Chrome extension that you download from the Google Play Store.   Impo...
Navigate the App
The ViewPoint Web screen is divided into 3 sections:  Top bar Avatar Settings Alerts .  Alerts you to missed  calls or chats or if you have received new voicemails. Left panel Directory . View directories, includin...
Use VPW
You're now ready to use VPW : Make and answer a call , including video calls Transfer a call Put a call on  hold  or  mute  it Create an Ad Hoc conference Join a Meet Me conference Lau...
Log Out from VPW
Click Avatar and then click Log Out at the bottom of the Settings screen  to open up a window where you have the option to log out of this session of  ViewPoint  Web ...
ViewPoint Web vs ViewPoint Desktop
VPW includes a built-in video and audio Softphone, so you don’t need a deskphone at all (or a VPN phone or a SIP phone). As long as you have a compatible browser (Chrome for now for video calls), there is no other software to install or upda...